director it in hyderabad

randstad india
position type
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hyderabad, telangana
Information Technology
position type
reference number
randstad india

job description

director it in hyderabad

USP Position Description


Job Title: Director, Information Technology

Reports to:

Department: Information Technology

Prepared by: 

FLSA Status:  For HR Use Only

Salary grade:  For HR Use Only

Reviewed by:                                                            

Date Reviewed:

Summary of the Position

The position leads the IT organization and has the overall responsibility of infrastructure and operations, application support, software quality assurance and project management functions at USP India. 


He/she is responsible for the delivery of IT infrastructure and operation to enable business capabilities and services at USP’s India site.  He/she is also responsible for establishing, building and overseeing an application support center to provide development, maintenance and support of USP’s enterprise systems, which include Oracle ERP, data warehouse and business intelligence system and other business applications.


The Director brings current IT knowledge, leadership and management abilities, process design skills, and business acumen to build a robust IT service delivery capability and a strong partnership with business stakeholders.  He/she is a member of the Global Information Services leadership team, and contributes to the development and execution of the global IT strategy and is responsible for ensuring the IT operations and service delivery at USP India are aligned to the global IT vision, policies, procedures and performance objectives.  The Director is an experienced and motivated IT leadership with broad background in IT operations, infrastructure and application support with a demonstrated track record of collaborating across teams, developing staff, coordinating multiple timelines, and managing complex, cross-discipline projects.


Roles and Responsibilities

  • Leads the IT organization to foster a business-oriented culture and mindset driven by continuous improvement
  • Introduces innovative, differentiating infrastructure and operation capabilities that enhance our competitive capabilities and employee productivity
  • Provides leadership, direction and oversight of an application support center in the development, maintenance and support of USP’s enterprise systems
  • Provides leadership, direction and oversight of the software quality assurance team to test USP’s enterprise applications and online products
  • Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs and ensuring cost-effective delivery of IT services to meet those needs
  • Defines comprehensive service delivery metrics to measure and report the performance and throughput of the application support center and continuously enhance the service delivery capability
  • Directs the development of an IT sourcing strategy and provides oversight for vendor and partner relationship management at USP India
  • Develops the IT disaster recovery plan and ensures it is communicated, rehearsed and measured
  • Acts as an advocate for the India office in the development of global IT enterprise standards, policies and procedures, and selection and evaluation of global IT technology


Basic Qualifications

  • Bachelor’s degree in computer science, information systems, business administration or related field, or equivalent work experience.
  • Fifteen or more years of experience in IT.
  • Five or more years of management experience including budgeting and managing managers.
  • Five or more years of experience managing an IT offshore service delivery function in IT operations or application development
  • Advanced understanding of infrastructure technologies – server, database, network, storage, security and management technologies
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the IT team


Preferred Qualifications

  • Master’s degree in computer science, information systems, business administration or related field, or equivalent work experience
  • Result-driven with demonstrated success in delivering IT services for US customers
  • Expertise in budget planning and financial management
  • Deep understanding of current and emerging IT technologies and practices, and how other enterprises are employing them
  • Ability to work creatively and analytically in a problem-solving environment
  • Ability to handle multiple priorities in a fast-paced environment
  • Ability to establish and maintain harmonious relationships with direct reports, IT peers, and senior management across USP


Supervisory Responsibilities

Associate Director, Application Development and Delivery

Senior Manager, IT

Project Manager

Manager, Software Quality Assurance





Preferred Qualifications: Competency/Leadership Assessment



Competency: Expertise

Competency: Collaboration

 USP Acumen

Can explain USP’s mission, organization and strategy in the context of the role, as well as policies, practices, and trends impacting USP and its stakeholders.

 Interpersonal Savvy

The ability to apply varying social skills across diverse situations to increase impact with people of different backgrounds and styles.

 Functional Knowledge

Specific expertise, skills, and abilities required to deliver quality results.

 Relationship Building

Regularly invests time in initiating and sustaining relationships with colleagues and external stakeholders to drive results.

 Problem Solving

Applies advanced knowledge and expertise to solve complex challenges and deliver solutions within teams and across the organization.

 Influencing Others

Able to communicate a unique individual perspective in a way that impacts others’ thinking.

Competency: Initiative

Competency: Growth


Motivated to incorporate new ideas and thinking to everyday problems.

 Learning Agility

Driven to learn from every experience, applying insights across a variety of different situations to further understanding.

 Results Orientation

Consistently delivers on goals and deadlines while maintaining a high level of quality and accuracy.

 Developing Others

Places value in helping colleagues to growth by sharing targeted, actionable feedback and new insights on a regular basis.

 Risk Taking

Acts courageously while taking action and making decisions aligned with goals and risk tolerance.

 Continuous Growth

Improves capabilities and performance on an ongoing basis by initiating and taking action on development plans.


Leadership Competencies*This section for people manager level & above*

The following strengths should be at or above par with regulatory/industry peers and stakeholders. Select the key areas that are critical to success in this position:

Possess/Establishes Respect & Peer Credibility

Inspires Others/ Able to Drive Purpose/Effectively lead teams through change

Establishes & Reinforces Core Values and Culture

Matrixed/Collaborative &Demonstrates Global Approach



Application Support, IT infrastructure, IT Operations, IT delivery, Application Development