dsss in bengaluru / bangalore

randstad india
position type
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bengaluru / bangalore
Oil, Gas, Power & Energy
position type
reference number
randstad india

job description

dsss in bengaluru / bangalore

General Details

Position Title *

Order to Delivery Scheduling Support

Organisation Level 1 *


Organisation level 2 *


Line Of Business

DS - T&S

Anticipated country of employment *

IN India   

Working Option *

Full Time


Position information

Skill Pool Group *



Downstream Logistics

Additional Skill Pools


Reports to *

Order To Delivery Team Lead

Work Location

Bangalore, India

Work Pattern

8 hrs shift


Terms and conditions

Max terms & conditions *



Position for Local staff only



General Position Definition


Trading and Supply manages the end-to-end fuels supply chain for Shell, including the final delivery to our end customers. This final leg of the fuels supply chain is managed within the Order to Delivery (OtD) team, where the fuels deliveries are planned, and interruptions to this delivery process are managed with our customers.

OtD encompasses the planning for tomorrow's deliveries (in the Scheduling Team); managing the within-day delivery challenges, including direct liaison with our customers (the Distribution Scheduling Support Service (DSSS) team)

This role is to support our businesses by communicating and working closely with our drivers, hauliers, customers, Customer Service Centre (CSC) and Scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.



Position description - Purpose


As the Order to Delivery (OtD) Scheduling Support, you will take on an exciting challenge of supporting our business by communicating and working closely with our drivers, hauliers, customers, Customer Service Centre (CSC) and Scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.

Through your customer service, supply chain or logistics skills, which you might have gained in a different role in your previous/current experience, you will be expected to support the OtD team in their Continuous Improvement / LEAN journey to drive improved customer service and cost efficiency through working with our Operational teams to provide high quality of service to key customers through effective communications, value-adding interactions and efficient issue resolution through phone or email .

The OtD team takes the lead in the optimization of the road transport activity, ensuring that the delivery plans make use of our assets in the optimal way, resulting in the lowest delivery cost. The OtD team works closely with the local Road Transport and Facilities (Terminals) teams in both medium-term planning and also the day to day execution of the plan. In order to do this well, you need to have a good logical thinking, and an ability to explore creative solutions to develop real tangible benefits to the business.




Position description - Accountabilities


- Represents a professional customer focused image of Shell to the stake holders

- Identifies opportunities to improve the customer experience by resolving complaints / queries received by phone / mail and recording the same.


-Support in after office hours call received from customers and resolving customer queries along with recording the same

- Primary contact point to advice hauliers / RT team of necessary amendments to plan

- Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, redirects, orders scheduled not delivered

- Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.


-Ensure any Special Instructions are included in the log file, for further processing of same in planning by Schedulers.  DSSS has to make sure that special instructions have been processed and closed in the log file.


-Confirming ullage availability for the TTs halted at ARH for small sites (Surat and Bangalore) for sending TTs to concern retail site for decantation


-Aligning with retailers for decantation of TTs and updating reason of TTs delayed in decantation with stake holders


-Updating logs related order drops, TT rejection, amendments, redirects, etc in log file


-Apply shipment exception in GSAP as advised by Scheduler (Specific during month end / delivery delay)


- Implement action items of BCP related to Scheduling / Scheduling Support activities for business continuity purpose as and when required

- Contribute for improvements in terms of scheduling KPIS like avoiding stock-outs, minimizing RO detention, minimizing multi-dropping, etc


-Upload orders in Cross during scheduling carried out by MIS Tool


- Use related software such as CPP, CPP tuning kit, VMIFE, GSAP as necessary


- Support in closure of delivery confirmation and stock mismatch discrepancies





Experience and Qualifications required

Experience and Qualifications required

- Technical / numerical education
- Has experience in Customer Service and or Supply Chain or Logistics Industry
- IT software familiarity (Microsoft and Internet)
- Excellent English / Local language skills
- Supply Chain experience would be an added advantage
- Excellent Communication skills

Additional comments 



Key Competences required





Demonstrated evidence of Enterprise first values and behaviours will be taken into account during the selection process.















Managing Customer Experience



Change Management



Problem Solving and Decision Making





Additional comments

Currently being filled with Contracted Staff