dy. manager international sales (paints & coatings).

Purpose of your role A candidate who has expertise in Quality Management System. Should take ownership and initiative in developing /improvising innovative processes for Quality Management and Control. What you do –·Managing Quality of the products·Establishing protocols for Quality Management·Handling QMS·RM Approvals, vendor development·Quality Assurance·Product stability reports·Data Management – Doing Analysis & providing critical inputs·Equipment Maintenance / certifications·Team Management / Team building / Team Skill and Competence building/ talent management·Handling supplier & customers interface & relationships for quality standards·Compliance handling·Process standardization for old & new products What you bring – ·10 to 15 years’ experience in Paint and Coatings industry is essential·B. Tech / M. Sc.·Leadership Skills·Excellent Communication skills·SAP knowledge is a must

Officer Customer Support (Paint & Coatings)Exp - 2-3 years  (Specialty Chemicals - Preferred)SAP Knowledge is a mustLocation - Navi MumbaiReporting to - Chief Manager - National Sales Key responsibilities1. Local sales support.2. Handling Sales, samples requisition, tracking details etc.3. Preparing Proforma Invoices.4. Constant interaction with the customers regarding their shipments, consignments.5. Back end support sales for customers. 

Job Description - The Customer Service Manager is responsible for leading a team of Customer Care Specialists and works to ensure timely and effective completion of work. This role involves leading others, prioritizing, scheduling, and delegating work, and improving performance to ensure timely and cost-effective completion of sales and services support.Description: Monitor the team's workload for timely and accurate processing; ensuring effective best practices are applied within the business environment.Collaboration with other departments to resolve complicated issues & issues which require special attention.Provide recommendations to the Customer Fulfillment & Process Leader relevant to the improvement of policies and procedures.Handles escalated customer issues and ensure timely resolution to these issues.Prepare and maintain customer data in all relevant systems to enable an efficient execution of the order to cash process. This includes customer master data, outline agreements, prices, terms, commissions, rebates.Payment procedures  & Coordination with Finance and Bank for timely documents submission to ensure Zero discrepancies.Assist Department Head - Customer Fulfillment Manager, India in the analysis and management of all activities related to Customer Service.To monitor & resolve escalations and complaint cases timely keeping Customer Satisfaction in mind.To Check & monitor the Order Creation Process &, Service Levels and ensure Accuracy & efficiency in the Process.Involvement in Key Account Management and overseeing operations for such key accountsCoordinating with different stake holders across the business team .Providing timely feedback to the Team & taking full responsibility including assessment, management and performance appraisals (Connect) of the team reporting to this position.Provide input and recommendations to the Department Head on performance management, training, development, and planning.Generate and implement innovative ideas and recommendations that support the Customer Service vision of synergy and integration of job roles and/or responsibilities.Understand broad customer base and support business growth by recognizing and identifying customers' and distributors' needs and differences.Ensure thorough familiarity with company policies and procedures.Required Skills Excellent Communication skillsTeam player. Self-motivated. Flexible.Experience with local Import/Export processes and regulationsDetail orientedKnowledge of SAP Required Experience Customer service experience, preferably in Specialty Chemicals/Chemical industry