Key Skills: managing and oversee daily food and beverage operations, ensuring quality, customer satisfaction, and compliance with health regulations, Knowledge of food and beverage trends and culinary best practices, Ability to resolve conflicts and handle customer complaints effectively.
Job Descriptions: -
- Oversee daily cafeteria operations, ensuring smooth and efficient services to SGS employees
- Design healthy and innovative menus that align with employees’ preferences.
- Responsible for daily food testing
- End to end coordination for planned Food festival
- Develop feedback mechanism for Cafeteria services and daily governance
- Monitoring monthly food, water & swab test, develop month wise depository
- Overall responsible for cafeteria \ kitchen hygiene at both the sites
- Ensure all sessions are manned with adequate cafe vendor manpower
- Implement strategies to enhance employee satisfaction
- Work towards external FnB outlets on periodic basis
- Validation of Raw items brought in the cafeteria on daily basis by the vendor
- Ensure NO ZERO stock situation on site
- Ensure that inventory tracker is maintained for SGS crockery and cutlery
- Pest Control Services in both the cafeteria : Services are carried out as agreed.
- Periodic assessments for service improvements
- Monthly invoices validation & process
- Ensure cafeteria report contains café sell, weekly menu , employee feedback , employee complains in the month is shared on monthly basis
- Support for closing for any pending request
- Event Management: Support business functions for office events
- Coordinate for client visit food arrangement
- KOT validation after every client visit \ F&B request
- Ensure weekly café menu is shared to the vendor on every Friday
- Ensure proper maintenance of kitchen equipment , any snags to be closed with help of M&E \ AMC vendor
- Training schedules for vendors is implemented & ensure training man-hours’ are recorded
- Follow-up with Vendors for proper maintenance of Equipment (Preventive, Predictive and breakdown)
- Daily governance of feedback registers and check lists