fse head (gm).

into orders, improving their communication and
speaking skills, etc.
 Product knowledge: Have a thorough
understanding of the steel products.
 Work and calls planning: Plan the FSEs' daily
work schedule and allocate calls to ensure
maximum coverage.
 Motivate the team members: Motivate and
encourage the team members to achieve their
daily targets and perform their job duties
effectively.
 Analyze data: Analyze the data collected by the
FSEs and share useful insights with the sales
team to help them pursue potential customers
more effectively.
 Multiple language expert: Be proficient in
multiple languages to be able to communicate
with customers who speak different languages.
 Document call information: Maintain detailed
records of the calls made by the FSEs, including
the customer's personal information, project
details, and outcomes.
 Accurate data maintenance: Accurately maintain
customer data into the CRM system from all
sources.
 Talent identification: Identify talented individuals
and recruit them to join the team.
 Team management skills: Have strong team
management skills to effectively manage a team
of 25 FSEs.
Recruitment: Be responsible for identifying and recruiting
new FSEs as needed to support business growth.