head crm in chennai

posted
contact
randstad india
position type
permanent
apply now

posted
location
chennai, tamil nadu
function
Manufacturing
position type
permanent
experience
10 To 18
reference number
932476
contact
randstad india
apply now

job description

head crm in chennai

?- Managing multi-level and cross functional teams to achieve organizational goals
- Heading Customer Relationship Management Division ensuring all activities in furtherance of Sales Administration functions and effectively meeting out Service level expectations.
- Assist in making major business decisions.
- Coordinating and managing project launches through interfacing with multiple internal departments
- More interaction with customer which brings customer delight.
- Develop and manage large dealer networks
- Manage and train resources to ensure quality and consistency of service to customers.
- Plan, develop and Implement systems, policies and procedures for controlling customer service strategies/service standards for superior service delivery.
- Contribute in increasing the awareness of Customer Relationship Activities with customers to improve customer service. Review customer-complaint and suggestions.
- Assign duties to subordinates and observe performance to ensure adherence to companies policies and established operating procedures.
- To contribute strategic utilization of captive customer goodwill in sales and marketing efforts of company and work collectively with projects, sales and marketing team in evolving and implementing solutions for customer expectations.


Benefits
?Best in the industry

Client Introduction
?Client is one of the leading real estate promoter in Chennai for luxury apartments and villas

skills

?CRM, strategy

qualification

?Minimum 10 to 15 years of experience in CRM