head crm in hyderabad

posted
contact
randstad india
position type
permanent
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posted
location
hyderabad, telangana
function
Construction & Property
position type
permanent
experience
10-20
reference number
59909
contact
randstad india

job description

head crm in hyderabad

We are hiring Head Customer Relationship Management for our client in Hyderabad

 

 

Role: Head Customer Relationship Management

 

Industry Type: Real Estate (Land only)


Role Objective

 

This person must constantly understand the consumer needs and issues and formulate

viable consumer relations solutions and guide the implementation of those solutions in the

CRM department and collaborating departments. He will be also tasked with delivering and

overseeing highly integrated consumer marketing communication campaigns that are

focused on increasing the revenue per active consumer, increasing multi-channel

transactional visits, and the reduction of churn of valuable consumers. The person should be

able to cooperate and form alliance relationships to generate new customers.

 

Roles and Responsibilities

 
  • Develop and implement strategies that grow the customer base and drive sale & traffic,

leveraging CRM.

  • Resolving customer queries via emails, calls; Letters within TAT. Create SOPs for

processes (like for Agreement to sale, execution of loan documents).

  • Responsible for execution & maintaining of all documents after booking till

possession/registration.

Lead and manage the development of annual and seasonal plans that support the

successful achievement of program and business goals.

  • Create and manage the customer contact strategy, executing timely and accurate

deliveries of marketing strategies to achieve business goals.

  • Establish and implement best practices for database management, measurement,

evaluation, data capture, maintenance, and customer/prospect list selection; tracks and

communicates program results.

  • Manages interactions with cross-channel partners related to CRM, Sales
 

Desired Candidate Profile

 

Key Interactions

  • Partnering with Sales Teams and
  • Alliance with key stakeholders and key personnel for smooth functioning
  • Direct contact with the Companys sales force
  • Providing necessary documentation, Compliance, reports to the management and

leadership team

 

Education

UG: Graduate in any discipline

PG: MBA/ PGDM in Marketing

skills

CRM

qualification

Any