head customer service in hyderabad

randstad india
position type
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hyderabad, telangana
Digital, Marketing & Communication
position type
10 To 15
reference number
randstad india

job description

head customer service in hyderabad

- Deliver the best customer service experience for ecommerce customers and consumers
- Process, assist, research, and resolve online customers requests and/or problems in a prompt and professional manner via email or phone call
- Relentless focus on the customer and their experience; constantly identify and communicate opportunities and solutions to improve their experience
- Find solutions that benefit both the customer and the company
- Demonstrate creative problem-solving for complaints or other opportunities
- Maintain knowledge of products and their applications
- Review daily and weekly reports to make recommendations to improve productivity and efficiencies
- Track and budget necessary actions and results, e.g., returns, replacements, etc.
- Carry out supervisory responsibilities in accordance with company policies, procedures, and applicable laws
- Assist with hiring, interviewing, and training employees; planning, assigning and directing work; appraise performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Work side by side with the Customer Service team performing a variety of daily tasks to ensure maximum performance
- Work closely and collaboratively with managers in other departments, such as Shipping, IT, and Billing to implement more efficient processes
- Develop and continuously update training manuals

?One of the fastest growing e-commerce companies

Client Introduction
One of the leading clients of Randstad


?Customer Service experience


- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.