head customer support in hyderabad

posted
contact
randstad india
position type
permanent
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posted
location
hyderabad, telangana
function
Other
position type
permanent
experience
8-11
reference number
63711
contact
randstad india

job description

head customer support in hyderabad

Customer Support Head Duties and responsibilities of the job
 The Customer Support Head is responsible for providing a productive and motivating working
environment, and addressing any issues/disputes from customers or clients. A Customer
Support Head job description generally includes:
 Delivering a comprehensive service to enquiring customers
 Possibly delegating certain customer enquiries to specific teams
 Managing a large number of incoming calls and emails
 Managing customers’ accounts
 Keeping a record of customer interaction and details of actions taken
 Reporting back on results
Customer Support Head job qualifications and requirements
 Whilst no degree is required for a Customer Services role, there are a number of traits that a
candidate will be expected to display in order to excel in the role:
 Excellent verbal and written communication skills
 Knowledge on using CRM software.
 Experience with Customer success.
 The ability to maintain calm under pressure
 A thorough knowledge of the product or service the company they work for is offering
 Efficiency and organizational skills
 Administrative skills
 Computer literacy in order to type up reports, results and details of customer interactionWork Location: Hyderabad

skills

customer support, CRM Tools

qualification

Any