head hr - contact center in bengaluru / bangalore

posted
contact
randstad india
position type
permanent
apply now

posted
location
bengaluru / bangalore
function
ITeS & BPO
position type
permanent
experience
10-15
reference number
59866
contact
randstad india

job description

head hr - contact center in bengaluru / bangalore

Job Description – Head – Human resources Position Title : Senior Manager – Human Resources No of Vacancy : 1 position Department : Human Resources Qualification : Degree in Human Resource essential, MBA Preferred Experience : 10 - 15 years of tenure in Human Resources as a Senior Manager / Manager with significant hands on experience in • People engagement and employee relations experience in a Contact Centre & BPO environment • High volume recruitment • Management of legal matters • Management of Statutory and Compliance activities as per local Labour Law Essential Functions 1. As a Management Team: • Annually reviews and makes recommendations to executive management for improvement of companies policies, procedures and practices along with remuneration recommendations and improvements. • Manage employee relation and performance issues • Review and update our employment contracts and agreements. • Maintain knowledge of industry trends and employment legislation and ensures organization's compliance. • Anticipate and resolve litigation risks and consult with legal counsel as appropriate, or as directed by the CEO, on personnel matters. • Ensure our recordkeeping and data processing procedures comply with GDPR and Information Management System (IMS : QMS & ISMS) requirements • Communicate changes in the organization's personnel policies and procedures and ensure that proper compliance is followed. • Maintain responsibility for organization compliance with federal, state and local legislation pertaining to all personnel matters. • Drive cultural change through communications and initiatives providing recommendations • 2. As a Senior HR Manager: • Identify needs and ensure employee training and development initiatives are delivered • In line with the group culture deliver strategies for performance evaluation, staffing, training and development etc. • Work directly with department managers to assist them in carrying out their responsibilities on personnel matters. • Ensure exit interviews are carried out to determine reasons behind separations. • Serve as the point of contact for employment relations and communicate with labour unions • Promote and drive diversity and inclusion throughout the business ensuring progress is tracked and measured • Manage internal communication projects • Measure the effectiveness of our benefits programs and recommend improvements • Develop and maintain a human resource information system that meets the organization's personnel information need, providing regular and ad-hoc management information • Track key HR metrics like cost per hire and retention rates • Oversee our payroll and performance evaluation systems • Develop corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc. • Oversee all HR initiatives, systems and tactics and implement functional HRMS and internal databases across all departments and locations Experience and personal skills required: • Degree-level qualification in HR (or Business Management with a strong emphasis on HR) or equivalent, Master Degree in HR will be an advantage. • Proven experience in HR-related management; preferably within a Contact Centre or BPO environment with international exposure – UK preferably. • Experience in a key HR leadership role working directly with executive/senior level with the ability to influence and negotiate at a senior level. • Thorough and up to date knowledge of Indian employment legislation and compliance. • Experienced in the interpretation of an extensive variety of technical and business information to define problems, establish facts, collate data and draw valid conclusions. • Excellent communication skills, both written and verbal with the ability to manage internal communications effectively. • Excellent presentation skills and good listening skill. Ability to grasp, relate and quickly respond. • Pro-active and commercially focused. • Strong people management skills and experience of developing and managing teams. • Computer Proficiency – MS Office

skills

Recruitment, Hr Manager

qualification

B.Com