head investor relations in mumbai

posted
contact
randstad india
position type
permanent
apply now

job details

posted
location
mumbai, maharashtra
function
Other
position type
permanent
reference number
929749
contact
randstad india
apply now

job description

head investor relations in mumbai

?- Operations
� Attending to escalated investor and distributors complaints and redressal of those complaints within stipulated timelines.
� Attending to complaints received through AMFI/SEBI and redressal of those complaints within stipulated timelines.
� Advising customer service and sales offices (pan India) on regulatory changes and new processes.
� Monitor branch activities and call-center activities
- Policy & Procedure
� Develop procedures and policies for better handling of customer correspondence and customer complaints.
� Create process flows to focus on streamlining and improving existing processes, financial and non-financial transactions.
- R&T functions related to Investor Servicing
� Finalizing terms and conditions including SLA.
� Day to day liaising and responsible for data requirements from Registrar.
� Performance Review and reporting.
� Obtaining Query resolutions from statutory / judiciary bodies
- Training
� Identifying training needs and catering to the same by organizing custom made training program.
- New initiatives
� Undertake new projects/initiative/process improvements as per business requirement.


Benefits
?MNC AMC

Client Introduction
?Leading MNC AMC

skills

?Customer Service, R&T, Investor relation

qualification

?- Knowledge of SEBI and compliance regulations relating to MF industry
- Knowledge of Registrar, Custody and Fund Accountant working
- Proficiency in MS Office
- Good Communication skills
- Leadership Skills
- Team management � Ability to handle large team spread across pan India