head-it application services in mumbai

posted
contact
randstad india
position type
permanent
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posted
location
mumbai, maharashtra
function
Oil, Gas, Power & Energy
position type
permanent
experience
15-20
reference number
60550
contact
randstad india

job description

head-it application services in mumbai

  1) Insourcing and smart sourcing its IT operations including the global Functional Application Management Services, 2) setting up support centers in India, China, Brazil, Sweden and the US where a mix of internal employees and external resources will be providing global services to the regions with a focus on user productivity and user perception, team skills and engagement and costs. The Manager IT Applications will be fully responsible for setting up the support center in Mumbai and leading the global delivery of Functional Application Management services and other applications related services from the various hubs for the global Nouryon users. Applications include SAP, Arkieva, SuccessFactors, Ariba and digital portals. Although services are mainly provided by a team of Nouryon employees, a part of the service delivery activities is sourced through external strategic partners. Nouryon and partner resources will have their home base mainly the support centers  in China, Brazil, Sweden, the US and India (Mumbai or Pune)global delivery team The Manager Application Services will be working together with the rest of the IM team on driving end-to-end service delivery and delivering projects, M&A related activities and business continuity, and user/business satisfaction towards the business and functions and global end user community. The Manager IT Applications Services reports into the Manager Applications Services in NL and will have a staff of people who report will be 60.

skills

IT Operations, smart sourcing, functional application management services, data centre, supportcentre, international sourcing

qualification

B.E/B.Tech