head - l and d in mumbai

**Basics-** 1. Around 15 yrs exp 2. Should be a certified trainer -can impart training. 3. B2C sector experience -DTH/Telcos 4. Designation-Head learning and TM**_Role:_****__L &D__** 1. Product/ Tech training-in collaboration with Tech teams-regular feature across the org as tech/product is our key pillar for business 2. 3 layers of Sales training-Sr/Mid/Jr-Field level-Continuous sales skill development at FOS level will be regular feature 3. Process appreciation training (All our internal processes which impact business)- in collaboration with process teams 4. Generic Behavioural training (Comms/ethics/balance etc)-calendar based 5. Leadership development- 1.5 to 2 years long term sessions + Global leaders sessions 6. Back to school-Mgt training for key talent 7. Capability assessments**__Talent Management:__** 1. Campus hiring-formation of established MT program 2. Succession plan-till n-3/4 levels-creating pipeline for future 3. High potential talent career progression plan 4. Formation of Innovation cell 5. RnR ( will define later)

Talent Management, L&D, learning & development

MBA/PGDM