head service operations in bengaluru / bangalore

posted
contact
randstad india
position type
permanent
apply now

posted
location
bengaluru / bangalore
function
Manufacturing
position type
permanent
experience
15-20
reference number
61977
contact
randstad india

job description

head service operations in bengaluru / bangalore

To Plan for the coming year in customer service field like setting goals, objectives of goals, how we plan to achieve them and by whom, Support required by teammates and different departments. • To plan for new projects coming through – resource, budget, targets, approvals etc. • To put together direct and indirect resources for the planning done like people, support from inter-department, machine power, incentives for tight target deadlines, training for existing staff to handle situations • Daily review with direct reports on daily tasks and projects handles, weekly and monthly reviews with action plan for problems being faced. • Monitor set targets month on month and review with team for improvements • Quarterly review with team for monitoring the progress, then mid-year review to understand where we stand, and any new goals added in between to be regularized. • Monitor objective / goal progress and seek help from team in case needed

skills

Service, Warranty, "customer support"

qualification

B.E/B.Tech