head service & quality in chennai

posted
contact
randstad india
position type
permanent
apply now

posted
location
chennai, tamil nadu
function
Manufacturing
position type
permanent
experience
10 To 17
reference number
934693
contact
randstad india
apply now

job description

head service & quality in chennai

?"- Increase of PR recurring operating income
- Creation of customer loyalty in the AP / AC / DS / ERCS repair providing the best level of service quality
- Reduction of warranty costs
- Implementation and development of the distribution of after-market parts of all brands
- Deployment and application of standards and tools allowing the long-term management of the Parts and Services activity of the country
- Development of after-sales services, notably of service contracts.
- Build an Accessories Business ensuring high level of TO/NC and enhancing the Brand
- Develop full Digital After-Sales in close cooperation with Digital Direction
- TCO (Total Cost Ownership) competitiveness"


Benefits
?Salary best in the industry

Client Introduction
?Client is a French OEM Manufacturer of premium passenger cars.

skills

?After sales, service, quality

qualification

?" - To achieve TOP3 ranking in CSI JD Power by 2024
-TO ACHIEVE Reco rate target
-to ensure that profitability coming from AFS for the dealer is in line with the defined road-map and to suggest counter-measures if not
- to defined and rolled-out the AFS standards for te network based on the PSA WW standards after adaptation of indian market
-to ensure AFS Network coverage (including Road-side Assistance and ""white areas "" ) in line with the S&M road-map
- to define and roll-out with Network department the indain AFS ""maison Citroen ""


" - To achieve TOP3 ranking in CSI JD Power by 2024
-TO ACHIEVE Reco rate target
-to ensure that profitability coming from AFS for the dealer is in line with the defined road-map and to suggest counter-measures if not
- to defined and rolled-out the AFS standards for te network based on the Company's WW standards after adaptation of indian market
-to ensure AFS Network coverage (including Road-side Assistance and ""white areas "" ) in line with the S&M road-map
- to define and roll-out with Network department the indain AFS ""maison Citroen ""



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