hr services coordinator and helpdesk

travel for candidates, and integrate and distribute the final interview schedules and necessary
materials.
 Coordinate the development and distribution of interview materials for use by Interviewers and
recruitment sources to ensure a means to identify, source, and attract talent to the Company.
 Prepare LOU, promotion, demotion and lateral letters, offer package and follow up on
candidate's acceptance to prepare their enrolment with the company.
 Initiate the onboarding process for new hires and internal job change movements. Support Day
1 onboarding of new hires.
 Assist in the implementation of employment arrangements to facilitate the global mobility of
associates throughout the system to and from bottlers, joint ventures, and other operations.
 Coordinate work permit/visa processing with vendor for foreign national local hires and mobility
transfers.
 Collect, upload and store onboarding documents & signed letters in Workday and digital
platforms (such as SharePoint).
 Coordinate the domestic relocation/travel arrangement of candidate with AMEX team specific
for IRIPL.
 Initiate and coordinate the reference verification check process for new hires and HireRight
specific for IRIPL.
 Manage Purchase Orders for vendor placement fees of scope Organisational Units.
 Support Management Trainee Program (As applicable).Classified - ConfidentialLocal Admin Support
 Employee Records Management: create, maintain, and archive HR files in accordance with legal
regulations and ensure a classification and identification process for access for auditing
purposes as needed.
 Prepare, participate on global and local audit exercises as scheduled.
 Provide local benefits administration support while maintaining compliance to global, local and
legal standards, laws and regulations.
 Ensure preparation and submission of statutory reports to government agencies for compliance.
 Provide support on Day 1 Onboarding and Learning/Training Administration and Coordination.
 Mobility Administration Support and lead local separations process.
 Administration support on HR special/region specific initiatives as assigned/applicable.
 Manage benefits vendor payments via PO or non-PO process
 Assist in pre-payroll inputs completion along with TR Analyst.
 Collect ‘wet’ signatures for local documentation.
On-Ground Help Desk
 Educate associates on the Employee Experience Hub Operations processes. Develop capability
training/learning session as necessary.
 Manage end-to-end Tier 1 and applicable Tier 2 employee cases.
 Conduct appropriate research and analysis according to each request.  Determine and provide
accurate first-contact resolution and key on-demand data whenever possible for all helpdesk
cases.
 Follow up with respective parties involved when cases need to be escalated.
 Ensure all service requests are recorded in the company system/tool (case management tool) as
a case, ensure accurate and timely keying in of data.
 Align with helpdesk support on proper management of cases.
 Review and act on client feedback to help improve service delivery.
Other Admin tasks
 Other relevant administrative tasks that may be assigned
Qualifications & Requirements
 University/Bachelor´s Degree holder in Human Resources / Social Sciences or a related field or
equivalent related work experience
 3 years of professional experience in HR administration/generalist roles
 HR Generalist background is required
 Background in multi-country experience gained in a shared services organization is a plus
 Strong customer service and strong stakeholder management excellence
 Strong presentation and communication skills
 Organized, logical and professional in communications with others
 Detail Oriented
 Adaptable to Change/ Flexible
 Continuous learning and process improvement mindset and delivery

experience

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