Job opening - Infrastructure Management – IT Operations Manager in Pune | Randstad India

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summary

randstad india
permanent

specialism
information technology
reference number
JPC - 68752

job details

ü Operations manager who has managed offshore and onsite delivery teams. Should have good experience in a Datacenter Remote Infra / Application Support only. If external, preferably a Tier 1 company

ü End to End Hands-on experience and understanding from Deal Solutioning to Delivery

Technical Skills:

· Required Skills

o Good understanding of ITIL concepts and certified in Incident Problem and change methodology

o Good understanding of Unix, Windows in the virtualized environment, Logical understanding of Network infrastructure in datacenter domain

o Clear understanding of incident lifecycle management hosted in the datacenter environment.

o Good understanding of Tools deployed to manage the datacenter Management (Client owned /Service provider owned tools delivery platform)

o In depth knowledge in Managing the datacenter technologies and Service improvement plans

o Understand the automation and transformation lever to drive the delivery SME’s

o Should have handled large deals in solution, financials forecasting & planning

o Should have good client interaction experience & also laisse with operations team

o Good understanding on adoption of digitalization, transformation & strategy planning

o Client meetings/onsite meetings and client review presentations

o Manage SOW/CR related discussions for all DC Ops teams along with Account owner

· Desired Skills

o Cloud transformation

o Virtualization Concepts

o Data Analysis & Automation Concepts (Scripting / Tool Driven)

· Minimum of 15 year’s out of which at least 10+ years of IT Infrastructure Operations/ Datacenter Operations & Management

· Strong Techno-operational/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation and People & Infrastructure Availability.

· Strong Leadership/ Team Building/ Decision Making attribute

· Previous experience in handling the technical team with people Manager role

· Demonstrated success in creating a delivery organization using Enterprise IT Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company

· Expertise in Defining Process and ensure the implementation within the Service Delivery

· Explicit knowledge of client Service Level Agreement, Delivery floor KPI measurement, defining the run books relevant to Infrastructure delivery, client delivery reviews

· Organization, exposure to ITIL Best Practices is necessary

· Previous experience in handling any Global Banking client with an adequate knowledge of Banking client security compliances, experience in handling Infrastructure delivery (Production & Nonproduction) linked to client business critical applications in a high secured Off-shore delivery centers

· Open to Intensive Travel both inbound and out bound

ü Operations manager who has managed offshore and onsite delivery teams. Should have good experience in a Datacenter Remote Infra / Application Support only. If external, preferably a Tier 1 company

ü End to End Hands-on experience and understanding from Deal Solutioning to Delivery

Technical Skills:

· Required Skills

o Good understanding of ITIL concepts and certified in Incident Problem and change methodology

o Good understanding of Unix, Windows in the virtualized environment, Logical understanding of Network infrastructure in datacenter domain

o Clear understanding of incident lifecycle management hosted in the datacenter environment.

o Good understanding of Tools deployed to manage the datacenter Management (Client owned /Service provider owned tools delivery platform)

o In depth knowledge in Managing the datacenter technologies and Service improvement plans

o Understand the automation and transformation lever to drive the delivery SME’s

o Should have handled large deals in solution, financials forecasting & planning

o Should have good client interaction experience & also laisse with operations team

o Good understanding on adoption of digitalization, transformation & strategy planning

o Client meetings/onsite meetings and client review presentations

o Manage SOW/CR related discussions for all DC Ops teams along with Account owner

· Desired Skills

o Cloud transformation

o Virtualization Concepts

o Data Analysis & Automation Concepts (Scripting / Tool Driven)

· Minimum of 15 year’s out of which at least 10+ years of IT Infrastructure Operations/ Datacenter Operations & Management

· Strong Techno-operational/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation and People & Infrastructure Availability.

· Strong Leadership/ Team Building/ Decision Making attribute

· Previous experience in handling the technical team with people Manager role

· Demonstrated success in creating a delivery organization using Enterprise IT Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company

· Expertise in Defining Process and ensure the implementation within the Service Delivery

· Explicit knowledge of client Service Level Agreement, Delivery floor KPI measurement, defining the run books relevant to Infrastructure delivery, client delivery reviews

· Organization, exposure to ITIL Best Practices is necessary

· Previous experience in handling any Global Banking client with an adequate knowledge of Banking client security compliances, experience in handling Infrastructure delivery (Production & Nonproduction) linked to client business critical applications in a high secured Off-shore delivery centers

· Open to Intensive Travel both inbound and out bound

experience
- 5
skills
- Infra Management
qualifications
- B.E/B.Tech

1 of 8
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After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.
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ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.
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ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.

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