summary

randstad india
permanent

specialism
information technology
reference number
JPC - 69471

job details

IT Analyst - Productivity Applications

Job Description:

Key Duties and Responsibilities:

·Providing Level 3 support for the Productivity Applications Team, including but not limited to components of the Office 365 service, especially SharePoint Online.

·Providing Level 3 support for other areas of the Productivity Applications Team, including but not limited to internal document management systems and file servers.

·Manage, monitor, and resolve incidents and requests in line with agreed internal Service Level Agreements.

·Manage, monitor, and resolve problems in line with agreed internal Service Level Agreements

·Collaborate with our third-party support partners to manage, monitor, and resolve problems, incidents and requests escalated to them

·Ensure day-to-day activities and checks as part of the ongoing maintenance are carried out in a timely manner and provide input to a forward schedule of maintenance, upgrades, and projects

·Ensure compliance with Mott MacDonald standards, policies and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process

Candidate Specification:

·Formal Education & Certification:

·A relevant degree or equivalent is essential - BE/B Tech/MCA from a reputable institute.

·ITIL V3 foundation is desirable

·Experience in providing support in a global team as part of a multinational organisation.

·Experience of Office 365 and SharePoint Online solutions by Microsoft.

Experience in:

·SharePoint Online

·SharePoint Online Search

·One Drive for Business, including the sync client

·Office 365 Pro Plus

·Document management systems

·File servers – capacity management and permission management

·Running PowerShell scripts for administration purposes

·Experience of IT service management processes.

·Experience in SharePoint administration, configuration or content creation is desirable.

Desirable:

·Experience in SharePoint administration, configuration or content creation is desirable.

·Formal accreditation in ITIL v3 or other best practice framework.

·Other IT certifications.

Personal Attributes:

·Excellent English communication skills – verbal and written.

·Excellent interpersonal skills.

·A motivated team player to work as part of the team to meet deadlines.

·Superior analytical, evaluative, and problem-solving abilities.

·Logical and analytical approach to problem solving and finding solutions.

·Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.

IT Analyst - Productivity Applications

Job Description:

Key Duties and Responsibilities:

·Providing Level 3 support for the Productivity Applications Team, including but not limited to components of the Office 365 service, especially SharePoint Online.

·Providing Level 3 support for other areas of the Productivity Applications Team, including but not limited to internal document management systems and file servers.

·Manage, monitor, and resolve incidents and requests in line with agreed internal Service Level Agreements.

·Manage, monitor, and resolve problems in line with agreed internal Service Level Agreements

·Collaborate with our third-party support partners to manage, monitor, and resolve problems, incidents and requests escalated to them

·Ensure day-to-day activities and checks as part of the ongoing maintenance are carried out in a timely manner and provide input to a forward schedule of maintenance, upgrades, and projects

·Ensure compliance with Mott MacDonald standards, policies and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process

Candidate Specification:

·Formal Education & Certification:

·A relevant degree or equivalent is essential - BE/B Tech/MCA from a reputable institute.

·ITIL V3 foundation is desirable

·Experience in providing support in a global team as part of a multinational organisation.

·Experience of Office 365 and SharePoint Online solutions by Microsoft.

Experience in:

·SharePoint Online

·SharePoint Online Search

·One Drive for Business, including the sync client

·Office 365 Pro Plus

·Document management systems

·File servers – capacity management and permission management

·Running PowerShell scripts for administration purposes

·Experience of IT service management processes.

·Experience in SharePoint administration, configuration or content creation is desirable.

Desirable:

·Experience in SharePoint administration, configuration or content creation is desirable.

·Formal accreditation in ITIL v3 or other best practice framework.

·Other IT certifications.

Personal Attributes:

·Excellent English communication skills – verbal and written.

·Excellent interpersonal skills.

·A motivated team player to work as part of the team to meet deadlines.

·Superior analytical, evaluative, and problem-solving abilities.

·Logical and analytical approach to problem solving and finding solutions.

·Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.

experience
- 9
skills
- sharepoint admin
qualifications
- B.E/B.Tech
- MCA

1 of 8
apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
2 of 8
we'll contact you.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
3 of 8
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Switzerland.
4 of 8
compliance, reference and background check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and and in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided and will keep you posted.
5 of 8
ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.
6 of 8
ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.
7 of 8
ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.
8 of 8
ongoing support.
After starting your new mission, we will contact you to check how you are doing and make sure you have our support in your new role.

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 Personal Skills / Abilitieso Excellent written and verbal communication and interpersonal skills.o Solid problem solving skills.o Ability to develop adaptive, creative solutions for difficult problems. Threat Detection &amp; Response Analyze suspicious files and emails to determine if benign or malicious and react accordingly. Execute and coordinate the collection and analysis of Cyber Threat Intelligence. Identify the root cause of cybersecurity incidents using digital forensics, network forensics, and malware analysis. Execute efforts to contain and eliminate threats. Provide cybersecurity incident tracking, reporting and lessons learned feedback. Serve as first point of contact for all cybersecurity incidents. Information Security EngineeringMaintain IT InfoSec platforms to support IT Information Security Operations.Assist in the build and maintenance of Information Security Operations Runbooks whereoperations processes and procedures are defined. Assist in the build and maintenance of Information Security Operations Orchestration,Automation and Response workflows to automate tasks wherever possible.
view job

it analyst - productivity applications.

job details

experience

skills

qualifications

the application process.

apply with randstad.

we'll contact you.

getting you registered.

compliance, reference and background check.

ongoing support.

ongoing support.

ongoing support.

ongoing support.

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