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summary

job details

IT Induction for new joiners on day 1
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Manage users, groups, computers & security groups in Active Directory
Experience in managing O365 mailboxes and groups
Assisting users with their queries remotely via MS Teams, Zoom or via remote control tools
Work on ServiceNow to record, categorize and resolve incidents
Work on the Service Request fulfilment from users following the approval process on
ServiceNow
Track and follow up of all incidents from open till closure
Drive major incident management process for P1 / critical issues
Responsible to keep the manager informed about the major incident / high priority incidents

...

IT Induction for new joiners on day 1
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Manage users, groups, computers & security groups in Active Directory
Experience in managing O365 mailboxes and groups
Assisting users with their queries remotely via MS Teams, Zoom or via remote control tools
Work on ServiceNow to record, categorize and resolve incidents
Work on the Service Request fulfilment from users following the approval process on
ServiceNow
Track and follow up of all incidents from open till closure
Drive major incident management process for P1 / critical issues
Responsible to keep the manager informed about the major incident / high priority incidents

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in India.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.