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it helpdesk engineer temp role.

job details

summary

    job details
    Job Responsibilities
      • As part of IT helpdesk team respond to user requests on call, service now tool, teams chat & email support
      • Act as the initial point of contact for all IT related issues from employees
      • Attend user tickets to analyze, troubleshoot and diagnose hardware and application related problems as per defined SLA
      • Respond to user inquiries and assist in troubleshooting and resolving challenges remotely / on-site
      • Build and test laptops for new starters, ensuring they are ready to go on day 1
      • IT Induction for new joiners on day 1
      • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
      • Manage users, groups, computers & security groups in Active Directory
      • Experience in managing O365 mailboxes and groups
      • Assisting users with their queries remotely via MS Teams, Zoom or via remote control tools
      • Work on ServiceNow to record, categorize and resolve incidents
      • Work on the Service Request fulfilment from users following the approval process on
      • ServiceNow
      • Track and follow up of all incidents from open till closure
      • Drive major incident management process for P1 / critical issues
      • Responsible to keep the manager informed about the major incident / high priority incidents
      • Maintain hardware inventory
      • Work with the local site engineer wherever required to troubleshoot issues on ground
      • Install / support printer issues
      • Troubleshoot audio/video conference issues
      • Troubleshoot and investigate VPN issues
      • Ensure customer delight for each user interaction
    Desired Skills
      • Clear speaking, listening and written communication skills
      • Ability to adapt to change in a fast-paced environment
      • Ability to negotiate and influence
      • Ability to problem solve,
      • Ability to meet tight deadlines
      • Ability to effectively deal with conflict
      • Ability to multi-task and stay organized
      • High attention to detail
      • Ability to stay calm under pressure
      • Ability to use own initiative
      • Ability to work in a team
      • 4-5 Years of professional experience in relevant role
      • Flexible to work in shifts for 24*7 hours operations as per business requirements on-site & remotely
      • ITIL certification (preferred)
    SHORTDESCRIPTION
      • You will be responding to user requests on call, service now tool, teams chat & email support.
    Job Responsibilities
      • As part of IT helpdesk team respond to user requests on call, service now tool, teams chat & email support
      • Act as the initial point of contact for all IT related issues from employees
      • Attend user tickets to analyze, troubleshoot and diagnose hardware and application related problems as per defined SLA
      • Respond to user inquiries and assist in troubleshooting and resolving challenges remotely / on-site
      • Build and test laptops for new starters, ensuring they are ready to go on day 1
      • IT Induction for new joiners on day 1
      • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
      • Manage users, groups, computers & security groups in Active Directory
      • Experience in managing O365 mailboxes and groups
      • Assisting users with their queries remotely via MS Teams, Zoom or via remote control tools
      • Work on ServiceNow to record, categorize and resolve incidents
      • Work on the Service Request fulfilment from users following the approval process on
      • ServiceNow
      • Track and follow up of all incidents from open till closure
      • Drive major incident management process for P1 / critical issues
      • Responsible to keep the manager informed about the major incident / high priority incidents
      • Maintain hardware inventory
      • Work with the local site engineer wherever required to troubleshoot issues on ground
      • Install / support printer issues
      • Troubleshoot audio/video conference issues
      • Troubleshoot and investigate VPN issues
      • Ensure customer delight for each user interaction
    Desired Skills
      • Clear speaking, listening and written communication skills
      • Ability to adapt to change in a fast-paced environment
      • Ability to negotiate and influence
      • Ability to problem solve,
      • Ability to meet tight deadlines
      • Ability to effectively deal with conflict
      • Ability to multi-task and stay organized
      • High attention to detail
      • Ability to stay calm under pressure
      • Ability to use own initiative
      • Ability to work in a team
      • 4-5 Years of professional experience in relevant role
      • Flexible to work in shifts for 24*7 hours operations as per business requirements on-site & remotely
      • ITIL certification (preferred)
    SHORTDESCRIPTION
      • You will be responding to user requests on call, service now tool, teams chat & email support.