it helpdesk manager in pune

posted
contact
randstad india
position type
permanent
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posted
location
pune, maharashtra
function
Other
position type
permanent
experience
3-6
reference number
62874
contact
randstad india

job description

it helpdesk manager in pune

IT Help Desk Manager – India for a fast growing accounting practice
based in the UK with 30+ offices and several delivery centres across
various cities in India.
IT Help Desk Manager to join work in a fast growing accounting practice. Job based
in India, reporting into the Head of IT in UK. 
  1. You need to be a confident communicator, have great stakeholder management, interpersonal skills and possess excellent attention to detail, analytical and problem-solving skills.
  2. You will be responsible for a team that provides 1st and 2nd line support.
  3. You will be responsible for implementing, maintaining, supporting, and ttroubleshooting within our organisation or between our organisations.
  4. The company uses various accounting, payroll, insolvency and tax software e.g. IRIS,CCH, Digita, Sage, IPS, etc.
  5. The goal is to ensure the integrity of high availability network infrastructure toprovide maximum performance for their users. Users will be staff based across continents, clients, customers and suppliers.

Responsibilities
General tasks include:
• Helpdesk Team and SLA management.
• Undertaking fault investigations using information from multiple sources
• Maximizing systems performance by monitoring performance,
troubleshooting systems /application problems and outages, scheduling
upgrades and collaborating with UK Team and Solutions Providers.
• Driving resolution of system issues with various vendors.
• Reporting IT operational status by gathering and prioritising information
• Monitoring and tracking, and reporting on progress of various IT related
activities.
• Implementing various IT Policies in line with organisation needs
• Work with UK IT Head for planning and management of migration of data,
applications, emails and domains (o365) for newly merged practice(s)
• Keeping the Knowledge Base and Documentation updated.
• updating job knowledge by participating in educational opportunities,
reading professional publications, maintaining personal networks and
participating in professional organisations;
Salary
In line with the market.
Normal Working hours
9:30am to 7:00 pm. Occasional overtime may be required.  Qualifications & Skills
A degree in the following subjects will be preferred:
• BSc / BE / BTech Computer science;
• Computer systems and networks;
• Network security management;
Desirable qualification / knowledge :
• Microsoft Certification – MCSA/MCSE
• Windows Server 2008-2019
• Office 365
• Active Directory
• Virtualisation – HyperV
• Remote Desktop Services (RDS)
• Routers/Firewalls/VPN
• Software troubleshooting
• Disaster Recovery Solutions
• ITIL Certified 
Personal Skills
An ideal candidate will need to have the following skills:
• An excellent command of the English Language, written and spoken.
• Ability to manage teams in different locations
• An up-to-date knowledge and understanding of your employer's business
and industry needs, as well as the technical demands;
• Recognise the importance of customer focus and/or of serving the needs of
the end user;
• Excellent communication skills, particularly the ability to communicate
with staff who are not technically trained;
• The skill to take on a variety of tasks and pay attention to detail;
• Analytical and problem-solving ability;
• Teamwork skills and the ability to feel comfortable working with different
teams, clients and groups of staff across an organisation;
• Organisational skills and the ability to prioritise your workload.
• Ability to remain calm and think clearly under pressure

skills

ITIL, "SLA management", "IT Helpdesk", "Active directory", "network security", "team handling"

qualification

B.E/B.Tech, B.Sc