it manager-desktop support in gurgaon

posted
contact
randstad india
position type
permanent
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posted
location
gurgaon, haryana
function
Information Technology
position type
permanent
experience
8-12
reference number
56461
contact
randstad india

job description

it manager-desktop support in gurgaon

Job Profile * Responsible for managing Technology service delivery, Infrastructure, desktop and application support as per existing client's requirements and support future clients/new processes. * Leading the team of 20+ Engineer/Sr Engineers across multiple sites who support the technology operations and desktop support on 24x7 * Interaction/Regular meetings with Client and Operations to understand Deliverables and making sure 100% uptime for the services * Monthly process uptime reports & matrix * Infrastructure uptime & availability. Approval of technical changes to the infrastructure. * Monthly SLA measurement and reports. * Fortnightly review meetings with Process head to analyse their problems * Training Induction Programs for operations & New Joiners. * Training programme for helpdesk team to enhance their skill sets according to business requirements.. * Implementation & periodic review of IT Policies.

skills

Infrastructure, Service delivery, Desktop support

qualification

B.E/B.Tech