University degree/diploma required with 4-6 years of experience in Change Management.
• Good written and verbal communications skills.
• Strong follow up and customer service orientation to ensure that relevant tasks are tracked and completed
• Good teaming and collaboration
• Excellent knowledge of change management process and releases.
...
• Excellent Knowledge on MIS Reporting & KPI generation.
• Knowledge of ERP preferably SAP, Applications or Shared services environments
• Good theoretical and practical exposure to ITIL framework.
• Certification on ITIL is always preferential.
• Knowledge on Remedy is good to have.
Behavioral Indicators:
• Dynamic and Hands on experience managing SAP changes (Good to Have).
• Should be assertive and possess the flexibility to orient him/herself to the demands of the business.
• Strong communication skills and a high degree of energy
• Good analytical and planning skills
• Ability to function effectively in a quality conscious, process driven and extremely productivity driven organization
• Ability to interact with onsite customers and senior peers locally or onsite.
Functional Requirements:
Change Management
• Operational Change coordinator working with IT Service Owner in Belgium to review all SAP changes.
• Ensure efficient flow of Change Requests in remedy.
• Review and Approve changes and ensure they are posted to the Change Calendar.
• Create, publish and maintain the release calendar for SAP support and SAP projects in an N+1 landscape and ensure alignment with key partners and vendors.
• Review the implemented changes to ensure they have met the stated goal and close them. If any has completed with issues or failed/ was backed out; bring them to the attention of CAB for lessons learned
• Ensure PIR reviews are performed, where required
• Assure there is a change record for all the changes performed within Client GBL domain.
• Prepare the CAB agenda, decide who needs to attend the CAB meeting and send out the meeting invitation.
• Run the CAB meeting and send out the CAB meeting minutes.
• Attend the e-CAB meetings for Emergency Changes and send out meeting minutes
• Ensure the Change Calendar is always up-to-date
• Produce weekly/monthly reports on Change Management including volumes and KPIs
• If breaches of process are detected, escalate it to the IT Service Owner.
• Based on the reports ran, ensure that there are no tickets left awaiting closure
• Take part in preparing SOPs, SOP-AI, Work Instructions for the process
• Work on Continuous Service Improvement for the process.
• Training of technical teams on the SAP change management process.
• Knowledge of various SAP modules like FICO, MM, WM, IM etc.(Good to Have)
• Understanding of SAP transports. (Good to Have). • Prepare Monthly KPI reports for the SAP Change Management and share it with the Management
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University degree/diploma required with 4-6 years of experience in Change Management.
• Good written and verbal communications skills.
• Strong follow up and customer service orientation to ensure that relevant tasks are tracked and completed
• Good teaming and collaboration
• Excellent knowledge of change management process and releases.
• Excellent Knowledge on MIS Reporting & KPI generation.
• Knowledge of ERP preferably SAP, Applications or Shared services environments
• Good theoretical and practical exposure to ITIL framework.
• Certification on ITIL is always preferential.
• Knowledge on Remedy is good to have.
Behavioral Indicators:
• Dynamic and Hands on experience managing SAP changes (Good to Have).
• Should be assertive and possess the flexibility to orient him/herself to the demands of the business.
• Strong communication skills and a high degree of energy
• Good analytical and planning skills
• Ability to function effectively in a quality conscious, process driven and extremely productivity driven organization
...
• Ability to interact with onsite customers and senior peers locally or onsite.
Functional Requirements:
Change Management
• Operational Change coordinator working with IT Service Owner in Belgium to review all SAP changes.
• Ensure efficient flow of Change Requests in remedy.
• Review and Approve changes and ensure they are posted to the Change Calendar.
• Create, publish and maintain the release calendar for SAP support and SAP projects in an N+1 landscape and ensure alignment with key partners and vendors.
• Review the implemented changes to ensure they have met the stated goal and close them. If any has completed with issues or failed/ was backed out; bring them to the attention of CAB for lessons learned
• Ensure PIR reviews are performed, where required
• Assure there is a change record for all the changes performed within Client GBL domain.
• Prepare the CAB agenda, decide who needs to attend the CAB meeting and send out the meeting invitation.
• Run the CAB meeting and send out the CAB meeting minutes.
• Attend the e-CAB meetings for Emergency Changes and send out meeting minutes
• Ensure the Change Calendar is always up-to-date
• Produce weekly/monthly reports on Change Management including volumes and KPIs
• If breaches of process are detected, escalate it to the IT Service Owner.
• Based on the reports ran, ensure that there are no tickets left awaiting closure
• Take part in preparing SOPs, SOP-AI, Work Instructions for the process
• Work on Continuous Service Improvement for the process.
• Training of technical teams on the SAP change management process.
• Knowledge of various SAP modules like FICO, MM, WM, IM etc.(Good to Have)
• Understanding of SAP transports. (Good to Have). • Prepare Monthly KPI reports for the SAP Change Management and share it with the Management
show lessshow more