it support in mumbai

posted
contact
randstad india
position type
permanent
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posted
location
mumbai, maharashtra
function
Information Technology
position type
permanent
experience
3-5
reference number
63567
contact
randstad india

job description

it support in mumbai

The opportunity: As an IT Support, you will be responsible to diagnose and troubleshoot technical issues till resolution, within agreed time limits. You will also be accountable for laptop configuration, account setup and network configuration. Responsibilities:
  • Drive technical issues till resolution, within agreed time limits
  • Ensure all issues are properly logged and communicated to the end user on a timely basis
  • Responsible for laptop configuration, account setup and network configuration
  • Prioritize and manage Incidents and Service requests
  • Document technical knowledge in the form of notes and manuals
Requirements (Desires skills & experience):
  • Bachelor's degree in Information Technology with 3+ years of relevant experience
  • Must have experience and strong skills of Apple MAC, Linux/Ubuntu and Windows Operating System
  • Working knowledge on Office 365, Outlook (Email Exchange), Active Directory, Printer/scanner troubleshooting, basic network troubleshooting.
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues, familiarity with remote desktop applications, help desk and ticketing software
  • An additional certification in Microsoft, Linux, MAC, ITIL or similar technologies will be an added advantage
  • Should be comfortable with working in rotational shifts for 24x7 Support

skills

Mac, windows, Active directory, Microsoft Office 2016, Ubuntu

qualification

B.E/B.Tech