As a System Administrator, you will be responsible for administration, management, and support activities associated with the IT infrastructure at a multi-user organization. You will be responsible for maintaining the integrity, security, and performance of the organization's Cloud and Active Directory environment. Also responsible for managing, troubleshooting, licensing, and updating hardware and software assets. The role is crucial in ensuring the authorized employees have access to the right kind of tools and technologies in the Office 365 and Google Workspace environment.
Roles and Responsibilities:
- User administration – Building active directory environment, managing identities and access to IT resources. Providing dedicated technical support to individual users. This includes everything from creating new user accounts to managing permissions on various objects within the directory.
- System maintenance – Troubleshoot and fix issues that compromise system performance or access to an IT asset or cloud service.
- System health monitoring – Monitor system health and identify anomalous network behavior, which may include security-sensitive activities such as unauthorized network access and data transfer. Monitoring network performance and cloud resources
- Backup & disaster recovery – Implement data backup and disaster recovery strategies for different IT systems and cloud environments
- Web service administration & configurations – Perform web service administration and configuration management activities, including ensuring that configuration changes are documented and follow organizational policies associated with access and cybersecurity.
- Network administration – Maintain network integrity and ensure that network interactions follow organizational policies and protocols.
- Security administration – Configure, implement, and maintain system security strategies, policies, and procedures. Ensure the network's security, protect against unauthorized access, modification, or destruction, and troubleshoot any access problems.
- Installation & patching – Ensure that appropriate measures are proactively followed in response to unforeseen issues such as IT downtime or zero-day exploits. Document the maintenance activities and follow a strategic approach to adhere with organizational policy.
- Documentation – Maintain records of IT assets, its usage, and plan for future IT investments and upgrades.
- User training – Conduct training programs to bring users up to pace with new software installations or IT system changes.