- Strong troubleshooting skills utilizing log analysis, application performance management (APM), and real user monitoring (RUM)
- Demonstrable preference for approaching work via automation as a first choice
- Experience providing hands-on monitoring as well as authoring monitoring and alerting using multiple toolsets
- Track record of success writing English for a business audience
- Exemplary practice of documenting findings, providing evidence
- Experience writing standard operating procedures and rigorous adherence to same
- Demonstrable experience with production operations issue management and response
- Collaborate with internal support and engineering teams and 3rd party vendors on problems and solutions
- Strong organizational skillset and ability to track multiple issues to resolution
- Ability to lead a technical team of peers toward issue resolution
- Experience utilizing issue/workflow ticket tracking systems
- History of acting as a subject matter expert and training peers and stakeholders
- 5+ years of systems management experience in a professional production setting
- Exceptional skill at Linux/Unix bash command line
- Deployment and release management experience
- Containers and Kubernetes experience.
- Exceptional skill configuring, running, monitoring, and tuning Java applications running in an Apache/NGINX with Tomcat configuration, JBOSS, Websphere, Weblogic and JMX Console
- Experience with Github, Jenkins and SVN is required.
- Good to have one or more scripting languages Shell/Curl Scripting
- Self-motivated and collaborative
- Good communication skills