jamf support.

locations (2200+ employees).
Principle Responsibilities
  Jamf Support – Apple Mac support
 Active directory support
 Operating System support
 Microsoft Intune management and support
 Powershell Experience
 Basic Help Desk Functions (Password resets, map drives  printer troubleshooting and
installation, how to questions) Respond to inbound calls, voicemails, and online tickets
 Utilize Help Desk logging software by documenting each ticket with accuracy and
consistency.
 Track, monitor and follow up on incidents and tasks by reviewing the open incident report
daily to ensure SLAs, OLAs and the follow up schedule are met
  Maintain compliance with all IT General Controls, Policies and Procedures.
 Modify configurations, utilities, software default settings, etc. for the local workstation
 Install approved software application; 
 Utilize Support Tools (Remote tools, Diagnostic tools, and Support database applications)
 Troubleshoot/Support company approved hardware (Computers, peripherals) 
 Working knowledge of mobile devices for  email and security configuration (primarily
Android and IOS based)
 Familiar with Google products (Apps, Gmail) and  Microsoft Windows and Office Suite; 
 Maintain high quality of service while remaining within call time guidelines
 Walk users through problem solving steps
 Create, modify and disable various accounts ( Infocenter, Peoplenet)
  Escalate issues as necessary within team or other IT teams as needed
 Other duties as assigned (special projects)
Education & Qualifications (Required and Preferred):
 High school diploma/GED 
 Minimum 1-2 years Help Desk/Technical Support experience 
 Experience with Ivanti ticketing system (Preferred but not required) 
 Excellent customer service skills, including verbal and written communication skills 
 Troubleshooting and problem solving skills, including supporting many web-based
applications 
 Ability to actively listen and work in a team environment