Skills/ExperiencesEssential10 + years of experience in implementing and supporting HCM or ITSM suites 3 + years of Expertise in ServiceNow HR Module Knowledge and experience integrating ServiceNow with SuccessFactors Strong understanding of ServiceNow Development Platform including, CMDB, Asset Management, Change Management, Custom DevelopmentExperience in supporting End to end JTC process including understanding of user provisioning, asset allocation and managementShould have knowledge in ServiceNow onboarding, Knowledge Management and Document management modules, and employee service portal Experience with data migration and data management activities in ServiceNowLead design workshops to gather requirements, fit/gap analysis, functional specifications and designPlan / schedule project activities. Lead end-to-end testing processWorking with cross functional teams (HR, Finance, IT) and 3rd party providersExperience of supporting complex change and / or multi-disciplinary projectsAble to build and maintain strong and effective relationshipsEffective time management and organisational skillsCritical thinker and ability to demonstrate logical approach to problem solvingStrong negotiation and influencing skills particularly at senior levels of an organisationAble to prioritise work and balance competing demandsAble to deal with conflict and mediate. Able to deal with ambiguity and cope with change. DesirableExperience of working within FMCG, Personal Hygiene and Healthcare sector.Knowledge in Core HR business processes Technical / Professional Qualifications:EssentialEducated in Business discipline or Computer Science to degree level, or equivalent experienceAgile software development methodologies e.g. Scrum, Microsoft Office Suite to Proficient level. DesirableProgram and Project Management qualifications e.g. Prince2, PMI PMPITIL V3 to Intermediate level.Personal AttributesAchievement focused and able to work in a direct and often pressurised environment Entrepreneurial and tenacious mindset Approachable in nature and confident in own abilities Exhibits an attention to detail. Comfortable in challenging the status quo Exhibits high standards of integrity Strives for continual improvement.