Job Title: Customer Success- Manager
Department: Customer Success
- Excellent English Communication
- B. Tech. (Any Stream)
- 7+ Years of Customer Service Experience
- Proficiency in MS-Excel and PowerPoint
- Offered Salary: 17LPA – 21LPA
- Location Preference : Gurgaon
- Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results; hiring, training, and developing a world-class team.
- Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases.
- Collaborating across teams to identify and pursue customer growth opportunities.
- Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.
- Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.