What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Working with multiple vendors and encouraging collaboration
Leading complex projects
Stakeholder management and influencing
Managing infrastructure services
Service delivery, support and excellence
Working with internal and external teams, leading when necessary
What you need to know about this position:
Lead and collaborate cross-functional projects and technical teams to develop and deliver sustainable infrastructure operations, with increasing levels of automation, resiliency, and security.
Identify gaps and propose changes to existing policy, systems, technical, and operations process frameworks. Develop scalable solutions, manage risks, and develop best practices that are beneficial across the organization.
As a SME, work with the Product teams to understand the workloads deployed/to be deployed in the platform and recommend technology, performance, and cost optimization opportunities.
Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management within IS and Service Providers.
Collaborates in Support Processes and Tools definition, implementation, and monitoring
Collaboratively seeks Continuous Improvement, simplification, and harmonization of IS processes across regions, ensuring benefits are delivered.
Knowledge and understanding of enterprise change management process and technology governance
Manages communications within MDS and the business community. Including, but not limited to: Planned & Unplanned Outages, Support Processes Changes, Weekly/Monthly Support Dashboard.
Seeks regular feedback and interaction with region’s Key Service Stakeholders
Ensures/promotes Security guidelines accomplishment (Change Management)
Education / Certifications/Experience:
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
8-10 years of total experience with relevant experience including automating infrastructure provisioning, developer operations, continuous integration/delivery, designing, building, and deploying cloud-based solutions.
Experience with physical/virtual infrastructure (e.g., servers), operating systems, or virtualization (e.g., Kubernetes).
Hands-on experience with cloud-based services like Talend, Collibra, Azure Databricks, IaC (Terraform, CloudFormation, ARM) etc.
Experience working with CI/CD pipelines (GitHub), with an understanding of git, git flow, and pull requests.
Scripting experience with PowerShell, Bash and/or Python and Security Architecture (e.g., Network, Tokenization, etc.)
Job specific requirements:
Manage support service to contracted SLA / KPIs (Focus on System availability)
Critical Incidents managed to MDLZ CIM process
Changes implemented to MDLZ process
Manage Azure Cloud Platforms that run business critical processes.
Provide input and direct on all Azure CloudPlatform related support services Globally to support delivery of region AC revenue target.
Key Interfaces / Stakeholders
External- Azure technical Service & 3rd party technology Vendors
Internal - MDS Business Engagement, MDS Support Services, MDS Project Delivery, MDS Market Leads
Leadership Competency Functional Competency
- Integrity and trust Process and Service Oriented Business Process savvy
- Strong technical skills in Cloud with emphasis on Azure
- Excellent communication and presentation skills
- Comfortable with Change
- Decision quality
- Managing vision and purpose
- Building effective teams
- Process management
- Understanding others