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manager engineering operations in Chennai

posted:
location
chennai,
function
Information Technology
position type
permanent
reference number
RI/1116/00130
contact
comcast recruitment team, randstad india
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job description

About Company

Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBC Universal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. NBC Universal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts.

 know more about Comcast India, please visit : http://ourclients.randstad.in/comcast/home  

skills

he Manager of Engineering Operations will be responsible for a team of system administrators that provide 24x7 support of the operation system on physical and virtual servers and the underlying hardware on physical servers. The ideal candidate will be expected to quickly identify and learn the various systems, databases, tools, and processes and oversee the recommendation and implementation of enhancements to those tools and processes. He or she will be responsible for leading strategic projects to improve operational metrics, create more efficient business processes, and improve system availability and resiliency. He or she should be able to effectively bridge technical and business concepts according to the target audience. Tasks - Lead and own activities that drive operational excellence for server platforms through exceptional employee and customer experience. - Execute against multiple projects in fast-paced, results-oriented programs. - Oversee operational requirements, assess the operational impact of those requirements, and derive KPIs associated with these requirements. - Manage employees and enable collaboration between onshore and offshore teams. - Understand resource skillsets, experience, and availability to ensure appropriate fit with project/tasks assignments. - Document processes, identify potential points of failure, and perform root cause analysis. - Develop key program deliverables including (but not limited to) business requirements, issue logs, training, communications, project schedules, and milestones. - Provide regular program updates to senior leadership on critical project and incident follow-up items. - Collaborate with DevOps app teams and architects and various other stakeholder groups to create formal program related to release, enhancements and process changes. - Lead cross functional working groups to ensure goals are met in a timely and organized fashion – this may include contractors, Comcast employees and/or vendors. - Demonstrate deep technical expertise in server OS and hardware technologies. - Capture lessons learned and process changes for continuous improvement. - Demonstrate excellent strategic program management skills with a proven track record of successful delivery of projects on time, in scope and within budget expectations. - Consistent exercise of independent judgment and discretion in matters of significance other duties and responsibilities as assigned. - Hold regular team meetings, regular informal 1-on-1 sessions, and formal connection meetings (performance reviews) with direct reports. - Hire employees to fill openings on the team and provide career mentoring to direct reports. Qualifications - Bachelor's Degree in Engineering, Computer Science, MIS or a related Technical field. - Excellent organizational, technical, financial, interpersonal, problem solving, and communication skills. - Strong ability to demonstrate leadership both internally and externally. - Ability to cut through the noise and define a clear path to success. - Analytical with strong problem solving ability. - Creativity and ability to see beyond the obvious. - Self-starter with ability to drive innovation and ideas independently. - Generally requires 6-9 years related experience.

qualification

Lead and own activities that drive operational excellence for server platforms through exceptional employee and customer experience. - Execute against multiple projects in fast-paced, results-oriented programs. - Oversee operational requirements, assess the operational impact of those requirements, and derive KPIs associated with these requirements. - Manage employees and enable collaboration between onshore and offshore teams. - Understand resource skillsets, experience, and availability to ensure appropriate fit with project/tasks assignments. - Document processes, identify potential points of failure, and perform root cause analysis. - Develop key program deliverables including (but not limited to) business requirements, issue logs, training, communications, project schedules, and milestones. - Provide regular program updates to senior leadership on critical project and incident follow-up items. - Collaborate with DevOps app teams and architects and various other stakeholder groups to create formal program related to release, enhancements and process changes. - Lead cross functional working groups to ensure goals are met in a timely and organized fashion – this may include contractors, Comcast employees and/or vendors. - Demonstrate deep technical expertise in server OS and hardware technologies. - Capture lessons learned and process changes for continuous improvement. - Demonstrate excellent strategic program management skills with a proven track record of successful delivery of projects on time, in scope and within budget expectations.


Academic or Professional QualificationsB.E,B.Tech
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