manager service in bengaluru / bangalore

posted
contact
randstad india
position type
permanent
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posted
location
bengaluru / bangalore
function
Pharma, healthcare & lifesciences
position type
permanent
experience
5-6
reference number
60249
contact
randstad india

job description

manager service in bengaluru / bangalore

Planning and execution of Installation and commissioning  Training of customer on product.  Managing a team of service Engineers  Providing help and advice to customers using your organisation's products or services;  Communicating courteously with customers by telephone, email, letter and face to face;  Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;  Revenue generation through AMC/ CMC from customers  Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;  Keeping accurate records of discussions or correspondence with customers;  Analysing statistics or other data to determine the level of customer service your organisation is providing;  Producing written information for customers, often involving use of computer packages/software;  Writing reports analysing the customer service that your organisation provides;  Developing feedback or complaints procedures for customers to use;  Developing customer service procedures, policies and standards for your organisation or department;  Meeting with other managers to discuss possible improvements to customer service;  Being involved in staff recruitment and appraisals;  Training staff to deliver a high standard of customer service;  Leading or supervising a team of customer service staff;  Learning about your organisation's products or services and keeping up to date with changes;  Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses  Service area process owner for QMS requirements-Service area.  To promote efficiency and customer focus in service delivery

skills

maintenance, Service, Installation, AMC, CMC

qualification

B.E/B.Tech