manager / sr. manager – it services in kolkata

posted
contact
randstad india
position type
permanent
apply now

posted
location
kolkata, west bengal
function
Information Technology
position type
permanent
experience
10 To 15
reference number
934468
contact
randstad india
apply now

job description

manager / sr. manager – it services in kolkata

?Implement technology infrastructure controls and operational guidelines across locations. Assess adherence to controls and operational procedures through periodic reviews and audits. Ensure that gaps are highlighted, and issues addressed and resolved. - Manage the technology service desk operations: troubleshooting connectivity problems; installing & maintaining computers; adding/terminating user accounts; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status, etc. - Manage IT Infrastructure operations: Work with the team in responding to network and server related problems which includes diagnosis, troubleshooting and prompt repair/restore of services; ensure the smooth running of all systems, including anti-virus software, print services and email provision. - Information Security: ensure data security procedures are implemented and enforced; ensure all LAN, Applications and electronic mail accesses are authorized in order to have secure and controlled accesses; manage computer operation scheduling, back-up, storage and retrieval functions; schedule upgrades and security backups of hardware and software systems - Identify and remedy server and network performance bottlenecks and provide guidance and corrective recommendations to team on the prevention of outage incidents. Monitor and measure performance as per SLA, co-ordinate resolution with 3rd party vendors where required. Maintain current documentation of site status and complete assigned incident and problem management tickets. Provide hourly and daily summary reports to key stake holders. - Manage company owned software licenses and their internal distribution - Recommend solutions on technology infrastructure related areas. - Evaluate vendors for maintenance and sourcing of Hardware and Systems / Networking software and negotiate contracts.
Interaction: This position has daily interactions with hotels (clients), team members and various critical departments within the organization. In many cases, interactions with both internal and external parties will be at mid and upper management levels and key decision makers.

Benefits
?Opportunity to work with Product Development Company

Client Introduction
?A travel technology company that helps hotels to maximize online revenue opportunities through real-time distribution, market intelligence and connectivity solutions. The company provides specifically tailored solutions within its core product brands

skills

?Linux/Windows servers, Domain controllers, Firewalls (H/w & S/w),Thin client computing, Data centers, Networking and their configuration, Web and application servers, Software installation and configuration.

qualification

?BE / BTech / MTech / MCA / BSc / MSc from a reputed institute
- Extensive knowledge of Linux/Windows servers, Domain controllers, Firewalls (H/w & S/w),Thin client computing, Data centers, Networking and their configuration, Web and application servers, Software installation and configuration.
- Working knowledge of core network technology, architecture and elements, and a strong understanding of their associated inter-workings. (i.e. Checkpoint, RSA SecurID, ACS, Symantec AV, NetQoS,)
- Knowledge of and experience with: LANS/WANS; Windows Server Environment; Virtual Desktop Interface, Citrix, Microsoft Exchange; Internet Information Services; network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software;
- Effective communication and interpersonal skills.
- Excellent numerical ability and analytical skills.
- Adaptable with high level of initiative and drive
- Creative � can come up with simple, practical solutions to problems