manager technical service in Mumbai
ITeS & BPO
1. Responsible for the technical services activity for the entire region. Key responsibilities include providing technical support to the Sales team; liaisoning with the OEMs in the Region; Conducting and monitoring field trials & product validation exercise and providing technical training to sales team members and channel partners in the region.
a. Dissemination of technical information - Provide product equivalents and specifications, reply to any other technical query for both internal & external customers
b. Provide technical support - Support the sales team in approaching new customers, especially Fleet & Industrial. Conduct lube surveys at customer locations for exact product recommendation/ product rationalisation as per the requirement.
c. Customer complaint redressal - Provide necessary support to sales team for effective resolution (including visit to site if deemed necessary) of product related complaints. Coordination with CO for PQC/ SAR for sample analysis.
d. New business opportunities/ Market intelligence: Explore and identify new business opportunities in coordination with sales team. Keep track of and report on competitors activities/ initiatives on new products/ technical services and gather product literature. Provide feedback to Corporate office /Sales & Marketing.
Leading Lubricant manufacturing company
"Technical Service", lubricant , trials, training
3-4 years experience preferably in lubricants industry/ maintenance or production of a manufacturing unit/ field service of an automobile company.
BE in Mechanical/ Production/ Automobile/ Chemical