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job details

summary

    job details
    Liaise with internal stake holders (Compliance, Customer Service, Product and Technology) for processing of transactions for both our Retail & Institutional businesses
    Reconcile incoming customers money with their transactions and making sure their wallets have sufficient balance for execution of their transactions.
    Onboard new Institutional, SME and enterprise clients on NIUM’s platform.
    Monitor, investigate and resolve payment processing issues.
    To verify statements for various bank and currencies before reprocessing or refunding transactions.
    Creating monthly Invoices for clients and tracking their settlement.
    Co-ordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.
    Work with Account Managers and Customer Service teams to resolve customer complaints.
    Publish MIS reports to the management and internal stake holders.
    Organize workflow to meet department objectives.
    Work with Product and Technology teams to improve process efficiency and automation.
    This role will require you to work in a rotational shift environment. Also, given Nium operates across
    multiple geographies there are no fixed holidays and we follow a flexible holiday schedule
    Liaise with internal stake holders (Compliance, Customer Service, Product and Technology) for processing of transactions for both our Retail & Institutional businesses
    Reconcile incoming customers money with their transactions and making sure their wallets have sufficient balance for execution of their transactions.
    Onboard new Institutional, SME and enterprise clients on NIUM’s platform.
    Monitor, investigate and resolve payment processing issues.
    To verify statements for various bank and currencies before reprocessing or refunding transactions.
    Creating monthly Invoices for clients and tracking their settlement.
    Co-ordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.
    Work with Account Managers and Customer Service teams to resolve customer complaints.
    Publish MIS reports to the management and internal stake holders.
    Organize workflow to meet department objectives.
    Work with Product and Technology teams to improve process efficiency and automation.
    This role will require you to work in a rotational shift environment. Also, given Nium operates across
    multiple geographies there are no fixed holidays and we follow a flexible holiday schedule