Our esteem client is hiring for MIM Job Type:- PermanentJob Location:- NoidaWork Module:- HybridShift Timing- Rotational Shift Responsibilities
The Major Incident Manager will, but not limited to:
• Coordinate the resolution of critical Major Incidents utilizing technical and business
resources with coverage of 24 hours a day and 7 days a week
...
mim (major incident management).
- noida, uttar pradesh
- posted 7 days ago
- closes 14 november 2023
job details
summary
- noida, uttar pradesh
- a client of randstad india
- permanent
- reference numberJPC - 89767
job details
• Act as a direct escalation point for incidents and identifies and document key
risks/process issues or concerns observed during the management of the incident
• Lead conference calls to assemble service owners and technical resources for
investigation and resolution to restore the interrupted services ASAP
• Work with the service owners to perform impact and risk analysis to ensure the
risks/impacts to customer/clients are thoroughly understood
• Communicate to a global audience, including executive management, providing details
of the incident and impacts to the business, including next steps and root cause analysis
• Facilitate root cause analysis to identify countermeasures to prevent similar incidents
• Conduct incident post-mortems and retrospectives after every major incident and
create Post Incident Review (PIR) reports
• Monitor ageing problems and countermeasures. Follow up with teams and escalate as
needed and ensure completion in a timely manner. Once countermeasures are implemented,
validate that the problem is solved and share learnings as applicable
Qualifications
• 2+ years of experience as a major Incident manager handling incidents and problems in
a 24/7 production environment.
• 2+ years of working experience with different IT Infrastructure components such as
Windows/ Linux Servers, Cloud, networks, firewalls, routers, load balancers, VPN, Apache, LDAP,
Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access
management solutions for single sign on.
• Previous exposure to ServiceNow with a clear understanding of how tools should be
used to support incident management process activities.
• A self-starter with an organized and methodical approach to problem solving through
attention to detail and a demonstrable ability to build relationships with both internal/external,
technical and non-technical partners. Must be a good team player.
show morerisks/process issues or concerns observed during the management of the incident
• Lead conference calls to assemble service owners and technical resources for
investigation and resolution to restore the interrupted services ASAP
• Work with the service owners to perform impact and risk analysis to ensure the
risks/impacts to customer/clients are thoroughly understood
• Communicate to a global audience, including executive management, providing details
of the incident and impacts to the business, including next steps and root cause analysis
• Facilitate root cause analysis to identify countermeasures to prevent similar incidents
• Conduct incident post-mortems and retrospectives after every major incident and
create Post Incident Review (PIR) reports
• Monitor ageing problems and countermeasures. Follow up with teams and escalate as
needed and ensure completion in a timely manner. Once countermeasures are implemented,
validate that the problem is solved and share learnings as applicable
Qualifications
• 2+ years of experience as a major Incident manager handling incidents and problems in
a 24/7 production environment.
• 2+ years of working experience with different IT Infrastructure components such as
Windows/ Linux Servers, Cloud, networks, firewalls, routers, load balancers, VPN, Apache, LDAP,
Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access
management solutions for single sign on.
• Previous exposure to ServiceNow with a clear understanding of how tools should be
used to support incident management process activities.
• A self-starter with an organized and methodical approach to problem solving through
attention to detail and a demonstrable ability to build relationships with both internal/external,
technical and non-technical partners. Must be a good team player.
Our esteem client is hiring for MIM Job Type:- PermanentJob Location:- NoidaWork Module:- HybridShift Timing- Rotational Shift Responsibilities
The Major Incident Manager will, but not limited to:
• Coordinate the resolution of critical Major Incidents utilizing technical and business
resources with coverage of 24 hours a day and 7 days a week
• Act as a direct escalation point for incidents and identifies and document key
risks/process issues or concerns observed during the management of the incident
• Lead conference calls to assemble service owners and technical resources for
investigation and resolution to restore the interrupted services ASAP
• Work with the service owners to perform impact and risk analysis to ensure the
risks/impacts to customer/clients are thoroughly understood
• Communicate to a global audience, including executive management, providing details
of the incident and impacts to the business, including next steps and root cause analysis
• Facilitate root cause analysis to identify countermeasures to prevent similar incidents ...
The Major Incident Manager will, but not limited to:
• Coordinate the resolution of critical Major Incidents utilizing technical and business
resources with coverage of 24 hours a day and 7 days a week
• Act as a direct escalation point for incidents and identifies and document key
risks/process issues or concerns observed during the management of the incident
• Lead conference calls to assemble service owners and technical resources for
investigation and resolution to restore the interrupted services ASAP
• Work with the service owners to perform impact and risk analysis to ensure the
risks/impacts to customer/clients are thoroughly understood
• Communicate to a global audience, including executive management, providing details
of the incident and impacts to the business, including next steps and root cause analysis
• Facilitate root cause analysis to identify countermeasures to prevent similar incidents ...
• Conduct incident post-mortems and retrospectives after every major incident and
create Post Incident Review (PIR) reports
• Monitor ageing problems and countermeasures. Follow up with teams and escalate as
needed and ensure completion in a timely manner. Once countermeasures are implemented,
validate that the problem is solved and share learnings as applicable
Qualifications
• 2+ years of experience as a major Incident manager handling incidents and problems in
a 24/7 production environment.
• 2+ years of working experience with different IT Infrastructure components such as
Windows/ Linux Servers, Cloud, networks, firewalls, routers, load balancers, VPN, Apache, LDAP,
Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access
management solutions for single sign on.
• Previous exposure to ServiceNow with a clear understanding of how tools should be
used to support incident management process activities.
• A self-starter with an organized and methodical approach to problem solving through
attention to detail and a demonstrable ability to build relationships with both internal/external,
technical and non-technical partners. Must be a good team player.
show morecreate Post Incident Review (PIR) reports
• Monitor ageing problems and countermeasures. Follow up with teams and escalate as
needed and ensure completion in a timely manner. Once countermeasures are implemented,
validate that the problem is solved and share learnings as applicable
Qualifications
• 2+ years of experience as a major Incident manager handling incidents and problems in
a 24/7 production environment.
• 2+ years of working experience with different IT Infrastructure components such as
Windows/ Linux Servers, Cloud, networks, firewalls, routers, load balancers, VPN, Apache, LDAP,
Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access
management solutions for single sign on.
• Previous exposure to ServiceNow with a clear understanding of how tools should be
used to support incident management process activities.
• A self-starter with an organized and methodical approach to problem solving through
attention to detail and a demonstrable ability to build relationships with both internal/external,
technical and non-technical partners. Must be a good team player.
experience
8
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