ms dynamics crm application support analyst in Delhi
?Analysis and Incident Management
� Gather and document business requirements
� Interact with business users to manage expectations and resolve issues.
� Execute assigned tasks within a structured project environment
� Support and provide input to the technical design of solution components
� Help coordinate activities between technical staff, system users, end user organizations, software programmers, system administrators, and managers
� Develop functional scenario based test scripts and test data to support all solution testing
� Translate functional business requirements into technical requirements
� Interact with development team to implement solution
� Administer, Design and support Microsoft Dynamics CRM cloud solution.
Participate in knowledge transfer to customer
� Conduct ad hoc training as required
� Process documentation and analysis
� Ability to effectively facilitate team and customer meetings
?Involved in international projects.
?It is an independent, global risk consultancy specialising in helping organisations manage political, integrity and security risks in complex and hostile environments.
?MS Dynamics CRM, Application Support, ITIL, Change Management
� Minimum 5 years� experience in Support and change management functions for MS CRM 2013
� Strong understanding of project management/ phases.
� Expert in MS SQL, Database administration and Business Intelligence ETL processes.
� Strong understanding of ITIL frameworks
� Understands technical and business processes
� Previously worked in structured organisations
� Experience working in a global organisation.
� Hands on experience working in Sales or Marketing departments before moving to Technology roles
� Project Manager/ Business Analyst background
� Strong interpersonal skills
� Project Management (PMP/ Agile)
� MS SQL DB Administration
� MS Dynamics CRM Certificates
� ITIL V3 Certificates
� Experience with ETL process administration
� ZAP/ Power BI administration