ms dynamics crm techno-functional in mumbai

posted
contact
randstad india
position type
permanent
apply now

job details

posted
location
mumbai, maharashtra
function
Information Technology
position type
permanent
reference number
929274
contact
randstad india
apply now

job description

?Participate in all phases of MS Dynamics CRM systems management including requirements gathering, analysis, design, implementation, training and post implementation support.
Case Management - Assignment/Escalation & SLA's
Email Notifications/ Workflows & Plugins defined in the system, activities
Teams/Users /Roles Configurations
Integration with Website, SMS, other internal applications through MS Dynamics NAV13
Leads, Opportunities, Empowerment, Quotes
Campaign Management, Marketing Lists
Email Notifications/Workflows, plugins defined in the system
Managing the existing/implemented & integrated Internal Legacy Applications (custom Integrations) & web services with MSD applications that are currently in use and are defect free.
Provide training and assist business to expand the usage of CRM across the business unit.
Any related work to be carried out in the Integration servers that are currently operational without defects (changes, deployments etc.)
Progress reporting, Problem management, Defect reporting and trend analysis & Escalation Matrix would be required with every new development and outage situation
Document creation and updates, as required.

Benefits
?Will be working as Techno-Functional role

Client Introduction
?One of the leading company in Oil and Chemical Products. JV between German and Indian Company

skills

?MS Dynamics CRM, Techno-Functional

qualification

?Exp: 8-10 Yrs,
Techno-Functional Professionals with 3-4 CRM Implementation.