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multimedia operation support engineer:236597 in Hyderabad

hyderabad, andhra pradesh
position type
reference number
randstad india
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job description

?Providing Level 1 technical support for organisation multimedia services: Telepresence, Audio Conferencing, Video Streaming (Qumu), Digital Signage, Audio Visual, IPTV (Vbrick, Encoded Media)

� Call center/help desk management experience a plus
� ITIL framework experience and application of best practices in a professional environment (certification a plus)
� Experience with Incident/Problem Management systems and processes
Technical knowledge of Multimedia products -
o Telepresence
� Understanding of commonly used video communication standards/protocols: SIP, TIP, H.323
o Integrated AV Components
� Creston Digital Media Platform
� Creston Pro Series Controllers and Surfaces
� Polycom Sound Structure
� Flat Panel and Projection display devices
� Smart board collaboration products
� Digital Audio/Video Standards and associated connection/wire types
o Digital Signage Solutions
� Scala Applications and Hardware (or similar)
o Video Streaming and VOD Solutions
� Qumu Products (or similar)
� Web Streaming delivery protocols
� Audio and Video encoding technology
� Telepresence Content Server
o TV/Cable Digital Distribution Solutions


?Bachelor�s degree or equivalent experience
� 4+ years in service desk Technical support environment
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