network administrator in mumbai

posted
contact
randstad india
position type
temporary
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posted
location
mumbai, maharashtra
function
Other
position type
temporary
experience
2-3
reference number
56843
contact
randstad india

job description

network administrator in mumbai

Responsible for end-to-end delivery of Contact Center services. Liaison withthe business for operational support and project delivery. Provides managementof Contact Center operations across multiple environments: legacy, hybridcloud and pure cloud. This includes tracking of performance and capacity aswell as making recommendations to improve site health. Oversee and coordinateContact Center P1/P2s and critical issues to ensure the Service Provider isrestoring service as quickly and efficiently as possible. Ensure IncidentManagement achieves the goal of fast and efficient restoration of services.Receives and manages escalations and issues. Provides input to the ReliabilityProcess within the Contact Center domain. Responsible for Change Managementperformance including change quality and technical review / approval ofchanges for break fix situations.

skills

"network administrator"