network engineer- aruba.

as well as the technical demands
 To recognise the importance of customer focus and/or of serving the needs of the end user.
 excellent communication skills, particularly the ability to communicate with staff who are not
technically trained.
 Teamwork skills and the ability to feel comfortable working with different teams, clients and
groups of staff across an organisation.
 Organisational skills and the ability to prioritise your workload.
 Ready to work in rotational shifts in 24x7 operations

Key Responsibilities
 Provide support in the areas of Networking and Wireless Networking
 Operate, Administer and Govern customer setup.
 Provide leadership in technical problem management and the resolution of all issues, working
closely with end customers and HP remote and field support staff.
 Develop action plans to investigate and resolve complex issues/problems and clearly
communicate these to engineers, customers and/or relevant managers.
 Participate in after-hours remote support rosters.
 Identify and contribute to projects to improve product support, customer satisfaction and team
efficiency.
 Be aware of, and contribute to the improvement of, team performance as measured in the
team Business Fundamentals Tables (BFT).
 Technical writing skills will be required to publish Issue resolution documents (KM & KT)
 Required to communicate effectively with Technical and Non-Technical stakeholders and
should have the ability to drive the conversation/discussion
 Must be able to interact with colleagues from different countries and background (own team,
members of SC and Product Divisions)
 Participate/Drive ITIL based change management, Problem management, incident
management.
Experience/Knowledge