networking engineer in bangalore

posted
contact
randstad india
position type
contract
apply now

job details

posted
location
bangalore, karnataka
function
Information Technology
position type
contract
reference number
928649
contact
randstad india
apply now

job description

?Role & Responsibilities
� Supports delivery of TSA program to major accounts.
� Ensure high customer satisfactions across all Cisco Day 2 engagements.
� Ensure contracted deliverables are delivered on time and with high quality.
� Uses standard tool to receive alerts and monitor status of new customer service requests (cases) pushing through to resolution
� Schedule and run quarterly services reviews with customer management stakeholders
� Provide governance to meet contracted SLAs & KPIs
� Proactively engage Cisco accounts and executive teams - SDE, Client director etc to manage escalations.
� Articulate the services value proposition to customer stakeholders.
� Build and Manage partner delivery scope where applicable working with operations/ service managers.
� Enable delivery teams to execute with excellence.
� Work with cross functional teams within Cisco and use the power of influence to get things done. Be the customer advocate within Cisco.
� Lead any RRR, CAP cases in the account to address any product, services quality issues

Minimum Qualifications:
� Typically requires Engineering graduate, BE/ BTech, MBA, or University degree equivalent plus 7+ years� experience in network engineering or telecommunications support environment. Advanced degree strongly preferred. CCNA required. CCNP is a plus.
Desired Skills
� Excellent command on the English language.
� Excellent knowledge of operational processes ITIL.
� Proven leadership skills, initiative taker and has the ability to work outside of process. Also experience in a support environment is a plus.
� Has a technical and networking understanding, but primarily has the ability to leverage the technical expertise of others.
� Leverages and contributes to Virtual Teams.
� Questions ways of working and suggests improvements.
� Independently coordinates and executes tasks.
� Solid understanding of business process and requirements in a support environment
� Excellent written and verbal communication skills, across culture. Ability to work successfully as a team member in a cross-functional matrix environment
� Results driven and focus on the customer.