noc engineer in Bengaluru
Monitoring ~210,000 distributed Linux server network using an internally developed �Network management system�. (Akamai has largest content delivery network in the world).
Responding to alerts in timely fashion as per the pre-defined priority levels and SLAs.
Understanding, analyzing the root cause of an alert and solving it.
Timely escalation of complex issues to �SMEs�.
Working closely with Network partners and resolving non-hardware related problems.
Create and update internal NOC processes and procedures for better understanding and problem solving.
Analyze and report on trends regarding issues related to various networks.
Willingness to work on flexible timings including night shift.
Candidates with 1 to 2 years of experience in Linux Desktop/Server maintenance.
Knowledge of Internet protocols and tools including TCP/IP and DNS.
Knowledge on basic networking concepts
Strong communication skills, both verbal and written. Must have the ability to speak to multiple people at varying levels within an organization and of varying technical backgrounds.
Strong interpersonal skills.
Ability to develop, augment and advise on procedures, documentation and tools.
Coordination and scheduling skills; goal-oriented attitude and demeanor to work through roadblocks, motivate external concerns and bring about project closure.
Candidate must have the ability to work in an energetic and dynamic environment, with openness to the demands and rewards of a 24x7 workplace.