non voice - chat process in hyderabad

posted
contact
randstad india
position type
permanent
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posted
location
hyderabad, telangana
function
ITeS & BPO
position type
permanent
experience
0-3
reference number
54924
contact
randstad india

job description

non voice - chat process in hyderabad

Title:  Analyst – Review Operations

Work location: Hyderabad -Gachibowli

Key Responsibilities:

  • Video Review - International NON-VOICE process

 

Eligibility:

  • Education: Graduates – BSc, B Com, BA ONLY (B Tech/PGs/MBA – Will NOT be considered for this position)
  • Year of Pass out 2016 to 2020 ONLY
  • 0-3 years’ experience(Corporate experience preferred)

 

Documents required for the interview

  • Latest Resume
  • 10th& 12th marksheets & certificates
  • Graduation marksheet, certificates & Original TC
  • Past company offer letter, 3 months pay slips & service certificate

 

Knowledge, Skills, Abilities and Competencies:

  • Good communication skills (written and verbal).
  • Confidence, good team player and quick learner.
  • High on Observation and Analytical Skills. 
  • Ability to concentrate, review videos without distraction to resolution.
  • Maintain regular and reliable attendance, flexible with the working schedule.
  • Ability to analyze information and evaluate results to choose the best solution and solve problems 
  • Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
  • Conduct quality monitoring

 

Salary Offered: INR 1,80,000 to INR 2,25,000 + Incentives up to INR 30,000 & Night Shift Benefits+ Food

Work timings/Shifts: Rotational shifts and week offs – Five-day week and two weekly offs/holidays

We Provide:

  • Group Insurance (Group, Accidental & Life)
  • Work culture
  • Yoga
  • Zumba sessions
  • Excellent training
  • Skill enhancement Workshops
  • Excellent growth prospects

 

Interview Process:

  • 1st Level: HR Interview (Audio call followed by video call)
  • 2nd Level: Online Assessment Test 1 (Video monitoring through zoom call on Mobile and, test to be taken in Laptop/ Desktop)
  • 3rd Level: Online Test 2 Video monitoring through Zoom call on Mobile and, test to be taken in Laptop/ Desktop/ Mobile)
  • 4th Level: Personal Interview with Operation Manager (Zoom Call)

skills

BA, BSC, B.com, Non voice

qualification

B.A, B.Com, B.Sc