officer customer support.

Road Transport Support ExecutiveLocation:BangaloreWorking ShiftNight ShiftLine of Business:TSO –IndiaLevel:ContractReports to:DS RTRMI ManagerJob Purpose:Co-Ordination with Hauliers for truck availability, and timely delivery of product at Retail OutletsSupport business and Ensure Driver Management, vehicle management and Journey management HSSE compliance.Monitor Hauliers’ COP operation at Bangalore and IVMS & OBC Tracking between (1900 Hrs to 0700Hrs) in Truck Port OperationEnsure HSSE & SGBP compliance.Dimensions:5 Hauliers,250 Contracted fleets,200 VMI Sites5 COPsPrincipal Accountabilities:Support RTCC to monitor COP operation between (1900 Hrs to 0700Hrs) for RT operationEnsure effective Handover & takeover, Pre-trip & post trip briefing & trip Closure by haulier at COPSupport  RT initiatives, haulier / driver trainings and KPI monitoring.Tracking of vehicles through IVMS & OBC on regular basis and support scheduling team for timely delivery of product Job Title:Monitoring Truck turnaround of time from COP to COP  and continues improvement.Conduct tool box meeting with drivers and RT campaigns & initiativesSupport the hauliers in practicing / implementing HSSE initiatives at their end at COP including documentationRegular interaction with COP supervisor to ensure smooth execution of COP functionalityConduct Spot checks as per monthly targetSupport haulier in route Hazard mapping, surprise road checks and D&A tests, trainings for identified gaps closure.Support RT Team in monitoring product discharge process.Support RTKM Mapping for various routes to the RT team.Ensure effective vehicle integrity  checks.Skills, Qualifications and ExperienceGraduate in any stream /Diploma in Mech/Automobile/Elect EnggReasonable knowledge of the RT / Logistics industryStress resistant, ability to work under pressureGood Language Skill for communication, Fluent in Hindi & english, Tamil (preferred) to conduct tool box meetings & syndicateFit for purpose knowledge of local legislation and Heavy goods vehicles operations.Min.3 years of work experience in similar or related field  

Material unloading & checking as per invoice/ challan & receipt against purchase order.Prepare material requisition against production planning.Prepare GRN against purchase order & inform to QC dept. for lab testing, as per lab result material streaking pass& rejected areaMaterial issue to plant for production as per plant requirement against production requisition.Daily stock statement report mail to works manager and other related dept.Prepare stock inventory of month ending.Follow to purchase Dept. for pending materials against purchase order &inform for material. Short receipt, rejected &other problem.Maintain Store activities (Record) of material receipt against purchase order , prepareGRN against purchase order , material analysis against GRNMaterial stacking in warehouse against analysis report under test/approval /rejected andproduct wise / lot wise / batch wise as per fifo systemManage manpower distribution asper production planning &other activities.Also Knowledge of ERP, MS Excel & Basic of Computers.

Job Description - The Customer Service Manager is responsible for leading a team of Customer Care Specialists and works to ensure timely and effective completion of work. This role involves leading others, prioritizing, scheduling, and delegating work, and improving performance to ensure timely and cost-effective completion of sales and services support.Description: Monitor the team's workload for timely and accurate processing; ensuring effective best practices are applied within the business environment.Collaboration with other departments to resolve complicated issues & issues which require special attention.Provide recommendations to the Customer Fulfillment & Process Leader relevant to the improvement of policies and procedures.Handles escalated customer issues and ensure timely resolution to these issues.Prepare and maintain customer data in all relevant systems to enable an efficient execution of the order to cash process. This includes customer master data, outline agreements, prices, terms, commissions, rebates.Payment procedures  & Coordination with Finance and Bank for timely documents submission to ensure Zero discrepancies.Assist Department Head - Customer Fulfillment Manager, India in the analysis and management of all activities related to Customer Service.To monitor & resolve escalations and complaint cases timely keeping Customer Satisfaction in mind.To Check & monitor the Order Creation Process &, Service Levels and ensure Accuracy & efficiency in the Process.Involvement in Key Account Management and overseeing operations for such key accountsCoordinating with different stake holders across the business team .Providing timely feedback to the Team & taking full responsibility including assessment, management and performance appraisals (Connect) of the team reporting to this position.Provide input and recommendations to the Department Head on performance management, training, development, and planning.Generate and implement innovative ideas and recommendations that support the Customer Service vision of synergy and integration of job roles and/or responsibilities.Understand broad customer base and support business growth by recognizing and identifying customers' and distributors' needs and differences.Ensure thorough familiarity with company policies and procedures.Required Skills Excellent Communication skillsTeam player. Self-motivated. Flexible.Experience with local Import/Export processes and regulationsDetail orientedKnowledge of SAP Required Experience Customer service experience, preferably in Specialty Chemicals/Chemical industry