opening for cluster lead for a leading healthcare organization.

• To proactively maintain regular engagement with key client contacts/doctor engagements in line with business expectations.
• Ensure delivery of KPIs including day to day service levels, customer experience, quality measures and compliance measures.
• Successfully delivering and managing peak trading period by optimizing resources.
• The continuous identification implementation of operational best practice through interaction with the wider team
• Identifying and highlighting further opportunities for services and process improvements
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, P&L management
• Take targets and drive targets by coordinating with the Cluster sales manager
• Monitor doctor engagement activities and compliance on daily basis
• Monitor the referral management process, like onboarding, customer management, Home care, billing, feedback.
• Business Analysis of B2B,corporate connects,
• Engage with non-activated doctors to get the business.
• Give insights to the business team for provision of high in demand products, feedback/enquiries of consumers, TAT on delivery of finished products.
• Invoicing to engaged partners(doctors, corporates, Camps etc).
• Monitor the marketing campaign calendar, implementation and ensure the offers are uploaded in time in the billing portal.
• Effectively manage the camps that are conducted
• Gather training needs of users and new staff members and ensure the required training is imparted to the target staff in the requisite timeline.
• Effectively train executives for skill development on doctor engagement & sales.

Authorities

• Accountable for achieving set Sales targets/Lead management/Doctor Engagement
• Responsible for end-to-end operations
• Lead a team of high-performance individuals

Qualifications / Certifications

• Education: Postgraduate/Management certification etc.in Marketing/Retail
• Experience: Min 5 year of relevant experience.

Skills & Abilities:

Business Analytic and Team management

Business Management

Excellent leadership, people management, communication and influencing skills at a senior level

People handling skills

Problem-solving attitude

Effective Communication written and verbal

Working conditions

Open to work with internal team and clients across the locations as per organizational requirements.

Job location: Hyderabad

Timings: General shift (9:30 am to 6 pm)

Workdays: 6 days a week

Interested candidates can share CVs at jhelam.s@randstad.in