operations lead-internal communication in mumbai

randstad india
position type
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mumbai, maharashtra
position type
reference number
randstad india

job description

operations lead-internal communication in mumbai

 Manage Operations. You’ll be responsible for the overall Operations function
(Reporting, Invoicing, etc.). You will also manage various management reporting
requirements, like reviews, audits etc.
 Help build the team through recruitment. You’ll work with the Tower Leads
(Design, Digital & Content, Comms, Marketing, ABM & Pursuits) to identify
recruitment needs and you’ll work with local HR and the practice team in the
recruitment process for each new hire. You will also manage the resource
pipeline running efficiently.
 Stakeholder relationship management. You’ll support the Team Leads in
ensuring appropriate, proactive communication with key stakeholders including
overviewing arrangement of meetings and visits and ensuring timely delivery of
periodically requested information.
 Employee Experience: Build and implement an outstanding onboarding and
employee experience. As our team grows and demand for services increases,
new team members are no longer joining a small team where it’s easy to
remember everybody’s name. With 200+ people, we need a consistent and
reassuring onboarding experience that provides new joiners with an onboarding
experience that makes them feel comfortable and inspires them to be the best at
their job that they can be. And it’s not just about new joiners – team vibe can vary
according to different factors (e.g. workload) and we’ll look to you to help ensure
a healthy atmosphere by organizing social events and quick ‘pick me ups’, and to
flag any issues that you feel might be affecting team morale to the team’s Senior
 Coordinate the team management agenda and activities. You’ll be part of the
team’s senior management and will be responsible for creating and driving the
agenda and liaising with the local organization on matters such as facilities (e.g.,
space allowance).
 Be responsible for knowledge management and internal comms. As our
team grows, it’s become harder to keep people up to date with developments
such as new joiners, impact of global business results on our team, key projects,
new processes, deadlines, etc. Your role will be to ensure that the team is
informed of all relevant developments, and that they’re clear and well understood
within the team.
 Help us craft, document and implement processes for creative work. You’ll
work with Tower and Stream Leads to refine processes around creative work,
then support the documentation and dissemination of these processes across the
local and global team and provide support for those people using the processes
for the first time. Analyze tools and team documentation as a team, we use a suite of tools
aimed at meeting a number of needs, such as productivity, transparency,
reporting and collaboration. We’ll look to you to evaluate these tools on an
ongoing basis, and form opinions about which tools to use based on your well-
rounded knowledge of all the different stakeholder needs.
 Build up and maintain a database of trusted vendors. Sometimes, we don’t
have capacity to take on work ourselves, or we don’t have the right skillset to
provide a specific service, but we know a man, woman or company that can. You
and/or your team will be responsible for building out and maintaining a list of
trusted service providers (e.g. film crews, photographers, voiceover artists, etc.)
that can be used by our team or shared with our stakeholders.Required Skills
 12+ years of overall industry experience preferably in a creative agency.
 Minimum 5+ years of PMO or operations lead experience
 Strong process management skills and certification
 Sound understanding of finance and PnL management
 Being a team player and enjoying people management activities
 Strong client facing experience
 Continuous learner. Shows interest in new developments; is willing to learn;
remains open to new ideas and thinking.
 Excellent communication skills
 Assertive and able to drive changes


"service delivery", "internal communication", "employee engagement"