operations manager

Job Summary:

The Operations Manager is responsible for directing, managing, and leading the operational staff to ensure the timely and efficient delivery of catering services in accordance with flight schedules, airline customer requirements, and company standards. The role emphasizes safety, efficiency, compliance, and continuous improvement in all aspects of operations.

Key Responsibilities:

• Operational Leadership:

  • Manage daily operations to meet airline and company standards.

  • Ensure timely delivery of catering services and materials as per flight schedules.

  • Maintain a structured delivery, work, and staff roster schedule.

• Staff Management & Development:

  • Provide clear instructions, direction, and guidance to operational staff.

  • Communicate company policies effectively to ensure cooperation and smooth operations.

  • Monitor and supervise staff performance to maintain high productivity and service standards.

  • Identify training needs and implement training programs to enhance staff qualifications.

• Safety & Compliance:

  • Ensure adherence to safety regulations and promote a safe working environment.

  • Supervise compliance with local legislation and internal safety protocols.

  • Investigate incidents and accidents, report findings, and implement corrective measures.

• Documentation & Record Keeping:

  • Maintain accurate and up-to-date records of daily operations, loading specifications, and catering operation manuals.

  • Ensure document control procedures are followed consistently.

• Resource Management:

  • Monitor and control the use of departmental motor vehicles.

  • Optimize resource utilization to improve productivity and cost-efficiency.

  • Continuously assess operational resources and reallocate as needed to ensure service delivery.

• Contingency Planning & Risk Management:

  • Develop and implement contingency plans to ensure uninterrupted operations.

  • Identify potential risks and proactively report them to management with recommended action plans.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality, Operations Management, Logistics, or related field.

• Minimum 5-7 years of experience in inflight catering or a related service industry in a leadership role.

• Strong understanding of airline catering requirements and compliance standards.

• Excellent leadership, organizational, and communication skills.

• Proficiency in Microsoft Office and operations management systems.

• Ability to work under pressure in a fast-paced environment

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