operations manager in bengaluru / bangalore

posted
contact
randstad india
position type
permanent
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posted
location
bengaluru / bangalore
function
Education
position type
permanent
experience
2-5
reference number
62739
contact
randstad india

job description

operations manager in bengaluru / bangalore

We are hiring Operations Manager for one of our client. Roles and Responsibilities:
● Manage a team to ensure that we can constantly source evaluators and proctors
● Ensure that we always have the right number of evaluators and proctors onboarded and
available
● Ensure that all personnel are trained and unbiased while continuously ensuring that they are
relevant in accordance with industry standards
● Design the training, audit processes and success criteria for both evaluators and proctors
● Constantly iterate the process to ensure that we increasingly leverage technology to increase
efficiency
● Handle relationships with evaluators and proctors to ensure that they constantly have a great
experience and a high NPS
● Manage the finances and payment cycles for all personnel
Requirements:
● Ability to communicate effectively in speaking and writing
● Ability to understand the user’s point of view and coming to middle grounds in specific
situations
● An understanding of processes and an ability to relentlessly adhere to them and improve them
constantly
● Strong attention to detail
● Ability to negotiate while onboarding evaluators and proctors
● Good analytical capabilities and hands-on MS excel skills
● Availability to join immediately

skills

operations

qualification

Any