ops tech support in pune

posted
contact
randstad india
position type
permanent
apply now

posted
location
pune, maharashtra
function
Information Technology
position type
permanent
experience
4-8
reference number
55615
contact
randstad india

job description

ops tech support in pune

**Role: Lead Operations Support Engineer (IT Infrastructure & ApplicationsSupport (Cloud))**** ****Location: Pune, India****Position Summary****Experience:** 6+ Years** ****Job Description**We are looking for Operations Infrastructure support engineer with systemsadministrator's background and cloud (AWS/Azure) knowledge.Would be maintaining and configuring AWS Cloud Infrastructure. You should beable to diagnose and resolve problems quickly. You should also have thepatience to communicate with a variety of interdisciplinary teams and users.Your goal will be to ensure that our technology infrastructure runs smoothly,securely, efficiently. You shall also be responsible in providing support to**Managed Services engineers (MSEs)** in dealing with issues that may berelated to infra/operations problems or application configuration issues._Daily/routine tasks_*Troubleshooting issues for MSEs: This can be almost anything from a pod being down to weird product errors to a user that can't login*Provide resolution or work-around*Perform RCCMs as necessary to support issue resolution*User Access Management*Setting up or removing users from Active Directory*Resetting passwords. _Weekly/monthly tasks_*Onboarding customer consoles: We can get 3 in one week or only 2 in a month*OS updates of current consoles: 3rd Friday every month_Quarterly_*Rolling out product updates for customers: usually happens quarterly*Updates/changes to Puppet modules: This can be to add features requested by MSEs or to fix current issues. **Primary Technical Skills:***Experience in managing Cloud infra deployments and IT DevOps.*System administration and knowledge of many different IT subject areas, such as Server OS (Windows and Linux/UNIX) administration, network device administration, database administration, active directory administration, virtualization, Citrix, AWS Workspace and etc.*DevOPS technology like Jenkins, Github, Docker, etc.*Understanding of and experience with Cloud technology like Azure and AWS *Basic understanding of Tripwire Enterprise and SCM *Troubleshooting Linux operating system issues, filesystem, network, processes, memory, etc. SysV Init/systemd*Familiarly with the Java language and Java config files*Experience with deploying and maintaining Java web applications like Apache Tomcat, Java EE, etc. *Basic SQL/DB knowledge, queries, tables, etc.*Scripting languages like Bash, Ruby, Python, Perl.*Understanding and troubleshooting of basic networking: TCP/IP, switches, subnets, etc.*Network Load balancers

skills

Cloud, Linux, technical support

qualification

B.E/B.Tech